U

Visitor

 • 

1 Message

Sun, Jul 10, 2022 11:17 PM

XR15 Remote

I just installed a newer cable box.  I programmed the xr15 remote & paired it to my tv.  However, l must have done something wrong.  The middle button used to be the "OK" button.  But when l bring up the guide & scroll to the channel l want, l hit the button & closed caption comes on!  It doesn't change the channel.  And the voice remote doesn't work.

XfinityEthan

Official Employee

 • 

1K Messages

3 m ago

@user_a30b30. Thanks for letting us know! That normally means it didn't actually pair or there is another issue, such as an incompatible box. Let me know if I can help.

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