New Poster
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4 Messages
Xfinity Guide had wrong info, program didn't record
Today the Xfinity Guide shows "KPIX 2:00pm news" at 7:00am instead of the daily CBS Mornings. Because of this, CBS Mornings didn't record. This has happened several times lately with different programs and channels. Who is responsible for these kinds of errors? Is there actually a person typing these things into a database? It's ridiculous, and for the money we pay Comcast every month this simple service should be seamless.
dcfox
Contributor
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387 Messages
4 years ago
Comcast gets the guide info from a third party vendor.
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rogeroo
Regular Visitor
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4 Messages
4 years ago
Does anyone know who is that third-party guide vendor?
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CCDevin
Problem Solver
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735 Messages
4 years ago
@Northpaw68
Thank you so much for reaching out to us!
First of all, we apologize that the recording you wanted to see was incorrect. My family has favorites that we love and would be sad to miss any of them. With guide information, this can be incorrect due to a network changing the scheduled programming with too short of notice for the guide to be updated in time. This can cause it to be inaccurate from time to time. I can appreicate how this can be an inconvenience and make recording the program you want to watch difficult but we make sure that networks are aware of this potential issue and try to limit how often this happens.
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