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Anon1625621
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10 Messages

Tuesday, September 26th, 2023 11:29 PM

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Xfinity charging for INSP

I just received an email from INSP that Xfinity is going to charge $10 for INSP even though INSP doesn’t charge Xfinity for their programming. I don’t want that to happen. Why would Xfinity do that?

Question

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Updated 

2 years ago

22.6K

115

user_f70731

1 Message

2 years ago

All of a sudden with no notice the TV reboots and now one of my channels INSP isn't there and wants a subscription..

Xfinity is about to lose me as a customer.. I paid for this specific channel lineup and have had it for years.. now all of a sudden they want to charge more.. with an already outrageous bill you will not get another dime and may lose me all together!!

You have become a greedy monopoly on television but with all the streaming available you ate just not that needed anymore..  y by to tv, phone and soon internet..possibly good ye to Xfinity when they lose enough customers

4

Mad12

Visitor

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1 Message

Greed at its best with this move

2 years ago

XfinityKei

Official Employee

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1.4K Messages

@Mad12 As a paying customer myself, channel adjustments are never fun. I am happy to review your account to help. As mentioned earlier the INSP network is moving to our More Sports and Entertainment package.  I have a link that goes into the details of the change. https://www.xfinity.com/support/articles/insp-moved-package.

I also have a link that goes over our More sports and entertainment package and the channels that's included https://www.xfinity.com/hub/tv-video/xfinity-sep-sports-and-more.

Can you please direct message me your first and last name along with your full service address so that I verify if you already have the lineup. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_45fdad

1 Message

yes, you are a paying customer also, but as an Xfinity employee, you get a very nice discount off the services, so don't compare yourself with the average fixed income customer!

2 years ago

user_6f4afd

11 Messages

Amen!  Kei gets all the channels for free being a comcast customer!   my daughter works for armstrong cable and gets a nice package as a perk Mr,. Kei

2 years ago

0

user_fb0bb7

6 Messages

2 years ago

INSP says I need a subscription to watch it now.  What’s up!! 

Note: This comment was created from a merged conversation originally titled Why isn’t my channel working!!

10

0

user_a6290c

1 Message

2 years ago

Because they are in for a nother money grab. They know Mediacom is our only other choice, and they are worse!

0

user_1ba46a

4 Messages

2 years ago

Why would you start charging for something that has been get for years. This definitely a deal breaker for. I will be cancelling Xfinity cable. 

Note: This comment was created from a merged conversation originally titled Insp

2

user_1ba46a

4 Messages

Has been included/free  in cable

2 years ago

0

XfinityNicolas

Official Employee

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1.1K Messages

Hey @user_1ba46a, thank you for reaching out to Xfinity Support on our forums about INSP. We regularly review our channel lineups and sometimes make changes to ensure we're offering a wide variety of content at the best value. As part of those regular reviews, we made the decision to move INSP to the More Sports & Entertainment Package. You can add that package to continue to view INSP but we do have other free options. We offer a broad range of alternative content, such as Pluto, Xumo Play, MeTV, and Tubi with our service packages. You can also say “Westerns” into your Xfinity Voice Remote to find a collection of all the Western content still available for you to watch.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

jfeugill

New Poster

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2 Messages

2 years ago

I too am VERY  angry about this.  Clean wholesome programs on INSP.   Unbelievable!!!  I guess they need $10 more a month.  I’m also sure the monthly bill won’t go down by $10 

(edited)

0

user_7725d8

2 Messages

2 years ago

Why would they put a drama program on a sports package I don't understand the logic 😔

Note: This comment was created from a merged conversation originally titled INSP

1

user_5c5b10

2 Messages

We don’t watch many sports, but INSP we watched a lot. Not happy, not cool, xfinity/comcast!!!

2 years ago

user_d1iime

2 Messages

2 years ago

Now I need a subscription for this channel 

Note: This comment was created from a merged conversation originally titled Insp

0

user_00684f

1 Message

2 years ago

Unfortunately, this is not the first time xfinity pulled this fast one! A couple of years back they moved TCM to this same sports package. I wasn't gonna pony up for another 9.95

just to see that channel, even though I watched it alot! Fast forward to tonite when I turned on Cheyanne and there was the same box again - time to pay up! After finally getting thru to a live agent  (not easy) she virtually read the same statement appearing online in several of these forums. After my complaint, all she kept saying was "let me add the new package to your account.".... I finally had to hang up! Something very wrong here - what's the common denominator is its old programming - vintage movies and vintage westerns.

So they must think us seniors are willing to pay extra for what we signed up for years ago! Pretty sad , I'm paying 230 bucks a month and still not enough! I have directv at my house, but I've been taking care of my mom here at her house for the last few years. Not gonna be getting rid of directv at my place! Well, i could get two of my shows back for a mere 9.95 .....NOT!

0

djmmcoop

Regular Visitor

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3 Messages

2 years ago

I was on the phone all day with XFinity. I called to find out why INSP channel said I needed a subscription all of a sudden and they totally whacked my whole account up! They changed my total package  twice and I finally told them just to change it back to my old plan which they said they couldn’t do - they tried to get it as close as possible- but I don’t understand why they couldn’t void the order and give me what I had before. So now my Netflix isn’t working, Paramount isn’t working and I still don’t have INSP but I don’t care anymore about INSP; and now I pay more. Oh but they credited me $50 for taking up my whole day. Now I have to call them back  tomorrow and tell them their changes didn’t work. Omg 😩

Note: This comment was created from a merged conversation originally titled INSP gone

3

XfinityLinda

Official Employee

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1.8K Messages

Hi, @djmmcoop! We are sorry to hear about your experience today. We would love the opportunity to help get your programming straightened out. If we may, please send us a Direct Message with your name, and complete address. We look forward to your reply.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

SLRose

New Poster

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5 Messages

Same here....I have denounced Comcast  decision to remove INSP everywhere...even called FCC...and may  get in touch with the Regulatory commission or Consumer Protection Agency If I thought it would do any good...[Edited: "Inflammatory"] [Edited: "Solicitation"]

2 years ago

XfinityAdrienne

Official Employee

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1.2K Messages

Hey there, @SLRose! I completely understand the frustrations with the INSP channel, it certainly is not what we want for our customers to experience. From time to time, our channels can be adjusted to different packages/levels based on the agreements and what package the channel best fits in. You can visit https://www.xfinity.com/learn/digital-cable-tv/add-channels here, sign-in and select manage services. There will be details on channels/packages that would maintain the INSP channel. I will certainly document the feedback regarding the changes, we always want to improve our experience when any cable channels/changes occur to the lineups. Please let us know if you need any further help or have questions by creating a new post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ffbfa2

2 Messages

2 years ago

Been a customer around 20 years paying $225 month.  We are terminating in a few days.  Goodbye Comcast.  Our contract included INSP.  

Note: This comment was created from a merged conversation originally titled No INSP now

1

user_0a2319

1 Message

2 years ago

[Edited: "Solicitation"], I personally am looking tomorrow for a new provider for my TV and internet  

(edited)

0

user_583171

1 Message

2 years ago

Let me get this right. Xfinity/Comcast doesn't pay for INSP but are moving it to a package where it has to be paid for. At the same time, if we do not take the package, they will reduce our bills by the amount they pay for INSP - $zero, zilch, nada, nothing.

They tells to say "Westerns" and we will get similar programming. "Similar" is not the same as "the same". How about moving one of the " Wesrern" channels instead.

I was paying for a cable package that included INSP. I would like INSP to be in the package I have without being forced to pay for it

0

user_c43ea1

1 Message

2 years ago

I also am very unhappy with this change.  I will be reviewing the channels included in my service as this was one of the channels that caused me to get the level I have now.  I guess I will be rolling back to a smaller package.

0

0

Housegem

New Poster

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4 Messages

2 years ago

[Edited: "Inflammatory"]. I am over Comcast I am paying $282 a month and the one channel I watch daily they want me to pay $10 a month for a channel they pay nothing for?!?!? [Edited: "Inflammatory"] time to cut the cable cord. Big mistake Comcast!!

(edited)

0

Housegem

New Poster

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4 Messages

2 years ago

Cowboy Code No. 1: Look out for your own. To all our fans who watch INSP - your home for Westerns - through Xfinity, this message is for you! Xfinity has moved INSP to a higher-priced package, which means you will have to upgrade and pay an extra $10 every month to keep one of your favorite channels! 

[Edited: "Solicitation"]

(edited)

0

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