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djmmcoop

Regular Visitor

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3 Messages

Thursday, September 28th, 2023 1:13 AM

Closed

INSP gone

I was on the phone all day with XFinity. I called to find out why INSP channel said I needed a subscription all of a sudden and they totally whacked my whole account up! They changed my total package  twice and I finally told them just to change it back to my old plan which they said they couldn’t do - they tried to get it as close as possible- but I don’t understand why they couldn’t void the order and give me what I had before. So now my Netflix isn’t working, Paramount isn’t working and I still don’t have INSP but I don’t care anymore about INSP; and now I pay more. Oh but they credited me $50 for taking up my whole day. Now I have to call them back  tomorrow and tell them their changes didn’t work. Omg 😩

Question

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Updated 

2 years ago

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This conversation has been merged. Please refer the main conversation:

Xfinity charging for INSP

XfinityLinda

Official Employee

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1.8K Messages

2 years ago

Hi, @djmmcoop! We are sorry to hear about your experience today. We would love the opportunity to help get your programming straightened out. If we may, please send us a Direct Message with your name, and complete address. We look forward to your reply.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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SLRose

New Poster

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5 Messages

2 years ago

Same here....I have denounced Comcast  decision to remove INSP everywhere...even called FCC...and may  get in touch with the Regulatory commission or Consumer Protection Agency If I thought it would do any good...[Edited: "Inflammatory"] [Edited: "Solicitation"]

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XfinityAdrienne

Official Employee

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1.3K Messages

Hey there, @SLRose! I completely understand the frustrations with the INSP channel, it certainly is not what we want for our customers to experience. From time to time, our channels can be adjusted to different packages/levels based on the agreements and what package the channel best fits in. You can visit https://www.xfinity.com/learn/digital-cable-tv/add-channels here, sign-in and select manage services. There will be details on channels/packages that would maintain the INSP channel. I will certainly document the feedback regarding the changes, we always want to improve our experience when any cable channels/changes occur to the lineups. Please let us know if you need any further help or have questions by creating a new post. 

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2 years ago

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