U

Visitor

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1 Message

Friday, April 29th, 2022 7:36 PM

Closed

Why is the MSNBC CHANNEL NOT WORKING.

I’m getting a message that “This channel is temporally not working”. However NBC HD Channel is, why?

XfinityOtto

Official Employee

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440 Messages

9 months ago

Hi, @user_8fba61

 

Are you still getting the same message for that channel? Please let me know and I will be happy to help! 

New Poster

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5 Messages

@XfinityOtto​ MSNBC has been off all day

New Poster

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5 Messages

@XfinityOtto​ msnbc down all day

New Poster

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5 Messages

Where is msnbc off all day on Xfinity tv

New Poster

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5 Messages

@XfinityOtto​ MSNBC still down and CNN erratic?

Visitor

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1 Message

It's working in Austin.  Do you plan on fixing it soon?

Visitor

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1 Message

9 months ago

Msnbc has been off since 11am this morning. Have done system refresh. Still not on 

May 4, 2022 

Official Employee

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522 Messages

Thank you for letting us know @user_b3bec2 We are happy to help. Please send us your full name and complete address in a direct message. Here are the steps for sending us a message. 

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/3waKIO1 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

9 months ago

We have same issue with MSNBC.  Previously unplugging cable box resolved the issue but not this time.  Not available on multiple TVs/cable boxes - no error message rather channel is all

pixelated.

Visitor

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1 Message

9 months ago

The absence of MSNBC is very puzzling! I tried to call Xfinity and the auto response system would not allow me to go to Customer Service even after two calls. This problem is not due to customers' home systems, but is for some other reason. Fox is still on! This needs to be fixed immediately by Xfinity or at least make public why MSNBC is missing.

Official Employee

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173 Messages

Hi @user_cf89a5 Thank you for taking the time to reach out to us through Xfinity forums!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

My MSNBC isn't working either.  6/29/2022 8:00 PM.  Palatine, IL

Visitor

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1 Message

5 months ago

This is now the fourth time in one year that just MSNBC isn’t working. Yet Fox and CNN are working just fine. I am beginning to think this is less of a glitch. This lasts for over a week each time. 

New Poster

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3 Messages

5 months ago

MSNBC Down all day here in South Jersey    6.5 hours now 

XfinityKyla

Official Employee

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340 Messages

@Blackwater0144 I'm sorry to hear that you've been experiencing this as well and I'd like to help and see what we can do! Can you please follow the above instructions and send a direct message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

5 months ago

I was billed $70 to have an Xfinity repairman come to my home to supposedly fix this. It still doesn't come in several days a week. And it doesn't seem to be weather related. I'm considering a competitor.

CCMorgan

Gold Problem Solver

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3.3K Messages

Hi, user_356c7b. This is with the MSNBC channel specifically? 

 

I no longer work for Comcast

New Poster

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3 Messages

4 months ago

Once again MCNBC got hung up this morning here in Minneapolis and cannot be accessed. This has happened a number of times in past couple of months.

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