Visitor
•
2 Messages
Viaplay subtitles
I recently subscribed to Viaplay on demand streaming on Xfinity. I enjoy the Nordic programs tremendously, but there are issues with subtitles on several programs. On Season 7 of Seaside Hotel, the subtitles are in Danish, not English. Episode two of Love Me (Älska Mig) displays the subtitles from episode 3, and Episode 5 also has mismatched subtitles. Episode 6 of Pernille (Pørni) has subtitles from a different program altogether. I hope that Xfinity and Viaplay can resolve these issues.
CCXavier
Official Employee
•
695 Messages
3 years ago
Hello @user_e87d55, thank you for being a part of the Comcast family and for taking the time to reach out to us. Aside from this I hope your day is going well! Do not worry, I can assure you reached the right person, I will be happy to assist you through to a resolution with your service concerns. To get started, would you be so kind as to send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
pam15
New Poster
•
8 Messages
2 years ago
I have found the same issue and it is frustrating. When I contract Xfinity, after being on hold for about an hour and I finally get an agent, I have been told to contact Viaplay. I contact Viaplay through chat and they tell me to contact Xfinity. Viaplay is ONLY available in the US through Xfinity. In that sense, it seems like the two companies should get together to figure how to solve the problem.
The program I like is "Thicker Than Water." I watched the first two seasons on Masterpiece through Prime. The third season is only available on Viaplay.
I tried to subscribe to Viaplay directly, but I cannot figure out how to do it since I am in the US.
3
0
EG
Expert
•
106K Messages
2 years ago
The concern is not "accessibility / disability" help related. Thread moved here to the proper help section for assistance.
1
0
user_72b2d3
Visitor
•
2 Messages
2 years ago
In addition to the above, Hammarvik S1 E1 has the wrong subtitles (for another episode) and the sound cuts in and out. It's been months since I reached out about their for the first time.
0
0
user_72b2d3
Visitor
•
2 Messages
2 years ago
It's the same with Hammarvik S1 E1--subtitles are for an entirely different show. I reached out to both Xfinity and Viaplay months ago. Crickets.
3
0