raptyrred's profile

Contributor

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184 Messages

Monday, July 11th, 2022 12:01 AM

Closed

Unable to view Flowers in the Attic: Origins

Both the HD and the SD of Flowers in the Attic: Origins are in HD,  I do not have HD and am unable to view.

Official Employee

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1.2K Messages

1 year ago

Hey there, thanks for reaching out through Xfinity Forums! I apologize you are having issues viewing Flowers In The Attic: Origins. Have you tried doing a restart on your box to see if that helps with the SD and HD versions available? 

Contributor

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184 Messages

@XfinityJeniece​ Since both HD and SD are actually HD, making them unable to view as I do not have an HD cable box.  What will restarting the cable box achieve. Comcast is the one who has the program listed incorrectly.

Official Employee

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455 Messages

@raptyrred That's an excellent question. Restarting the cable box with pull a fresh signal into the equipment that will update any programs that needs it. You can either restart the TV box from the Xfinity My Account app or by unplugging the power for about 30 seconds. 

I no longer work for Comcast.

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