Visitor
•
2 Messages
Unable to activate Peacock after moving
I'm getting an error that i have another xfinity account linked to peacock and i have no way to unlink it from my old address. I get this error. "Your Xfinity account is already linked to another Peacock account. " How do I remove this link so I can active Peacock at my new address?
XfinityJustinC
Official Employee
•
1.2K Messages
1 day ago
Hello, @Iguana775 thank you for reaching out over Xfinity Forums. With this being your first post on this platform, I understand if you're not familiar with Xfinity Forums guidelines. Xfinity Forums is a public platform, so it may take some time to hear from a Xfinity Forums if not posting on a correct board. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I definitely want to ensure you're able to utilize Peacock Premium after transferring service, and see you had mentioned not being able to unlink accounts. Have you by chance reviewed this helpful document to see if it is helfpul with unlinking accounts: https://www.xfinity.com/support/articles/switching-between-multiple-accounts ?
2
0