user_8q0vny Hello, are you still having issues with TruTV?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @sml4939, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the TruTV picture quality issues. I would be more than happy to offer my assistance looking into this further for you.
With picture quality issues, that could sometimes indicate signal quality issues. Would you be able to check the coax connection to all devices and ensure the coax is screwed tightly and the cable is in good condition such as no hard bends, kinks, bite marks or cuts that could interfere with the signal reaching the equipment? Please give these a quick glance and let us know if you happen to make any changes or if the video feed improves.
Of course everything is connected properly! This is only channel with a problem. Choppy video and no sound. Worthless. Five boxes in home. $400 per month. Same on every box. Customer for 27 years different states. Augusta Michigan.
Good morning @sml4939 Thank you for being a long-time valued customer! I understand that your experience has not been so great lately and I want to make this process as simple for you as possible. You have my word that you are in the best hands, and I am going to do everything I can to be your advocate. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon @user_yfohdw! We appreciate you for confirming this is not happening on other channels. Did you notice if the sound was having issues during commercial breaks?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_8q0vny
1 Message
1 month ago
Same issue for TruTv in Battle Creek.
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XfinityDemitrius
Official Employee
•
1.8K Messages
1 month ago
Hey @sml4939, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the TruTV picture quality issues. I would be more than happy to offer my assistance looking into this further for you.
With picture quality issues, that could sometimes indicate signal quality issues. Would you be able to check the coax connection to all devices and ensure the coax is screwed tightly and the cable is in good condition such as no hard bends, kinks, bite marks or cuts that could interfere with the signal reaching the equipment? Please give these a quick glance and let us know if you happen to make any changes or if the video feed improves.
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