Thursday night football on Amazon Prime Video

@tbill1​ 

Thank you for sharing your feedback here in our Xfinity Forum. With Thursday night football on Amazon Prime, you can watch, record or start games from the beginning of the broadcast.

Please note, other features will be available while watching these games in the Prime Video app, including:

• Alternate broadcast feeds, including Spanish and National streams. 
• Real-time stats and replays.
• The ability to record the entire season with a click of the button. 
• In-player carousel so you can seamlessly switch between the broadcast feeds.

We hope that addresses your concerns. Please let us know if you have any other questions or comments. 

Hi,

I logged into the Xfinity Prime Video app and saw and set the record function for Thursday Night Football.

Do you know where the recording will show up? Will it be on my DVR or do I have to log into 

the App?  

Thanks

@tbill1

You will need to access the Amazon app again to watch any of the Thursday night football recordings. 

@tbill1​ 

this is all [Edited: "Language"]! Comcast raised our bill 26.00 in one month! I start to watch football on Thursday, what???? No football unless you sign up for [Edited: "Language"], AMAZON! [Edited: "Language/Inflammatory"]

@user_46134b​ It took me about a half hour to figure out what to do...I tried to watch it on the Amazon DVR player.  The picture didn't look so great and to try

to skip through commercials or the 30 seconds between plays was very difficult and clumsy.  What I did finally was access Amazon Prime through my Apple TV

and immediately saw the picture was much better and my Apple TV remote worked flawlessly FF or simply advancing 10 seconds at a time .

@user_46134b​ & @tbill1 

Any time you experience streaming issues on your X1/Flex television boxes, we recommend performing a device reset. To perform a device reset, you will need to unplug the equipment from the power outlet, wait at least 1 minute, then plug it back in. If you continue to experience issues after a device reset, please let us know and we can help with further troubleshooting. 

@ronweaver Thank you for reaching out over our Xfinity Community Forum, I am so sorry to hear that you were having issues watching Thursday Night Football via your existing Amazon Prime Video subscription. Were you getting any specific error message when you signed in and tried to watch? You can also learn more about how to sign in and watch Thursday Night Football games on Amazon Prime Video here https://comca.st/3LlwZeB.

@flash333​ FYI, if you can wait until at least early morning and avoid seeing the score, the NFL network rebroadcasts the game a little after 11 PM Central on Thursday nights.

With the 30 second skip you can easily get through the game in less than an hour, if so desired.

@NFHarsay​ 

Comcast had nothing to do with it.  This was an agreement between the NFL and Amazon Prime.  You can always get an Amazon Firestick and pay for the basic subscription, which is what I do [$16.00+ p/m].  You would then have access to those Thursday night games as well as a ton of movies and Amazon original shows.  And, with my Firestick I can also get other free apps like Tubi and PlutoTV and IMDB's new free movies app.  There are lots of options with a Firestick.  Yes, it's more money out of your pocket but the additions are worth it.

Just passing along info.

@hwkn​ 

Per Amazon's website:

"On February 18, 2022, price increases for our Prime membership plans went into effect.

For additional information about Amazon Prime Video and their pricing, please see their website: https://www.amazon.com/gp/help/customer/display.html?nodeId=G34EUPKVMYFW8N2U

@user_1a05ca​ 

Thank you for sharing your feedback regarding Thursday night football on Amazon Prime Video. As mentioned previously in this thread, the decision to move NFL games Thursday night games to Amazon Prime Video was decided by the NFL and Amazon, Comcast was not involved with that decision-making process. If you have concerns about this decision, we recommend you share them with the NFL and/or Amazon directly. 

I can certainly understand your frustration @user_1a05ca, We apologize for the inconvenience as this was a decision made by the NFL to move Thursday night football to Amazon Prime Video. I can certainly help you with your bill concerns to see where that increase is coming from.  Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_fce273​ 

We apologize you are experiencing issues watching football on the Amazon Prime app on your Xfinity equipment. You stated the "button not functioning". Can you please explain more about what button is not functioning and what screen are you on when you notice it not functioning? This information will help us better understand and resolve your issue. 

Thank you in advance for the information. We look forward to hearing back from you. 

@user_fce273​ I think that's intentional, and not something that Comcast can fix. There may be a way around this, but I don't know if it works with watching it through Comcast. Apparently, you need to go to the Prime Video website and select the game in question from the Sports / NFL section; this will "record" the game for you, which should allow you to watch the whole thing from the beginning after it starts. I say "should" because I am not certain about this.