Hello @user_87fc28 thank you so much for taking the time out of your day to contact out Xfinity forums team. You came to the right place for help and we would love to go over all the options to get your access to TCM. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.
We really miss our TCM channel and find now that it doesn't appear to be available anywhere on Xfinity. How can we get access to TCM? We currently have the basic/125 channels.
Hi, @RJHarding. Thanks for asking about TCM. TCM is in our sports and more package for $10. It is also required to have our X1 box. If you would like to add it, please direct message us. Make sure you are signed in.
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityEthan I just moved 2 months ago and signed up for the Preferred Plan as it had all the channels I watch including TCM listed as being included. I went to watch TCM and got a notice that this channel requires a subscription. Trying to reach an actual person on the phone is near impossible and extremely frustrating. I drove to an Xfinity store today and was told there have been a lot of customer issues lately, but that I would need to go home and contact support, I was given the back channel text to get a live person to call me back. First I checked my account online and went to my channel line up, and it shows TCM as being one of my channels. The agent that called me insisted that TCM has been available only as subscription with sports channels since 2019, and has not been a part of any package since then. I only joined 2 months ago, it showed up on the list of channels included. The agent was rude, said that for an additional $9.99 a month that I could get it, and that they can change channel offerings at will. I told him I would not pay extra for a channel I was told was included. I asked to speak with a manager and was told there is no one else who would give a different answer. I said I would like to cancel my contract as I signed up based on fraudulent information and this was a case of bait and switch. I was told I could not cancel without penalties, that the legal wording of the contract allows them to make any channel changes at any time. I just joined 2 months ago, so claims it has not been offered since 2019 shows they are defrauding people into believing we are getting something that they have no intention of offering. Am really angry over the way I was just spoken to, the lack of customer support, and the misleading business practices of Xfinity.
There is not a chat icon on this page. Plus I’ve been trying to chat through
other pages but get only unhelpful messages with links unrelated to my question. How can I add TCM to my channel lineup? I had it before but now it has disappeared.
@user_c27b91 The chat icon is located in the upper right of this window; it is the left most icon of the three - chat, bell [notifications], avatar. However, the sending of an unrequested direct/private message is against Forum Guidelines and the Acceptable Use Policy so please don't send one unless requested.
As far as TCM goes, you can't add it à la carte; you have to add the Sports & Entertainment tier in order to get it now. That tier is $9.95 per month.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XFINITY does not seem to care about their customers. I just moved 2 months ago and signed up for the Preferred Plan as it had all the channels I watch including TCM listed as being included. I went to TCM and got a notice that this channel requires a subscription. Trying to reach an actual person on the phone is near impossible and extremely frustrating. I drove to an Xfinity store today and was told there have been a lot of customer issues lately, but that I would need to go home and contact support, I was given the back channel text to get a live person to call me back. First I checked my account online and went to my channel line up, and it shows TCM clear as day as being one of my channels. The agent that called me insisted that TCM has been available only as subscription with sports channels since 2019, and has not been a part of any package since then. I was clear that I only joined 2 months ago, that it showed up on the list of channels included, and that it CURRENTLY shows up as being one of my channels online. The agent was rude, said that for an additional $9.99 a month that I could get it, and that they can change channel offerings at will. I told him I would not pay extra for a channel I was told was included, and that STILL shows as included. I asked to speak with a manager and was told there is no one else who would give a different answer. I said I would like to cancel my contract as I signed up based on fraudulent information and this was a case of bait and switch. I was told I could not cancel without penalties, that the wording of the contract allows them to make any channel changes at any time. The fact that I just joined 2 months ago, and that he claims it has not been offered since 2019 shows they are defrauding people into believing we are getting something that they have no intention of offering. Am really angry over the way I was just spoken to, and the fraudulent business practices of Xfinity.
I am sorry to hear about your frustrating experience @user_65f71f. This is certainly not what we like to hear from our customers. I truly understand your love for TCM. We decided to move TCM to the Sports & Entertainment Package, which helps us manage programming costs that are passed on to our customers while continuing to make the channel available to those who want to watch it. I would be happy to look at your account specifically and look for the most cost-efficient way to bring the channel you love back to your programming. Some of the channels can easily be mixed up with others online such as TCM could appear to be in your lineup, but it is TMC. I promise we will get to the bottom of this. Secondly, we never want to hear that a customer was treated rudely. I would be happy to investigate this further for you as well.
Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
jav6joev
Gold Problem Solver
•
2.2K Messages
4 years ago
What is the plan you have subscribed to? You might have to change plans to get TCM. I get TCM with my X1 TV Expanded Basic Plan w/125 channels.
(edited)
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XfinityJorge
Official Employee
•
2.3K Messages
4 years ago
Hello @user_87fc28 thank you so much for taking the time out of your day to contact out Xfinity forums team. You came to the right place for help and we would love to go over all the options to get your access to TCM. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.
0
0
RJHarding
Visitor
•
2 Messages
4 years ago
We really miss our TCM channel and find now that it doesn't appear to be available anywhere on Xfinity. How can we get access to TCM? We currently have the basic/125 channels.
0
0
RJHarding
Visitor
•
2 Messages
4 years ago
How do we get TCM on Xfinity? We currently have basic/125 channels, but it doesn't seem like TCM is available anywhere on Xfinity.
2
0
user_c27b91
Visitor
•
1 Message
4 years ago
There is not a chat icon on this page. Plus I’ve been trying to chat through
other pages but get only unhelpful messages with links unrelated to my question. How can I add TCM to my channel lineup? I had it before but now it has disappeared.
2
0
user_65f71f
Visitor
•
2 Messages
4 years ago
XFINITY does not seem to care about their customers. I just moved 2 months ago and signed up for the Preferred Plan as it had all the channels I watch including TCM listed as being included. I went to TCM and got a notice that this channel requires a subscription. Trying to reach an actual person on the phone is near impossible and extremely frustrating. I drove to an Xfinity store today and was told there have been a lot of customer issues lately, but that I would need to go home and contact support, I was given the back channel text to get a live person to call me back. First I checked my account online and went to my channel line up, and it shows TCM clear as day as being one of my channels. The agent that called me insisted that TCM has been available only as subscription with sports channels since 2019, and has not been a part of any package since then. I was clear that I only joined 2 months ago, that it showed up on the list of channels included, and that it CURRENTLY shows up as being one of my channels online. The agent was rude, said that for an additional $9.99 a month that I could get it, and that they can change channel offerings at will. I told him I would not pay extra for a channel I was told was included, and that STILL shows as included. I asked to speak with a manager and was told there is no one else who would give a different answer. I said I would like to cancel my contract as I signed up based on fraudulent information and this was a case of bait and switch. I was told I could not cancel without penalties, that the wording of the contract allows them to make any channel changes at any time. The fact that I just joined 2 months ago, and that he claims it has not been offered since 2019 shows they are defrauding people into believing we are getting something that they have no intention of offering. Am really angry over the way I was just spoken to, and the fraudulent business practices of Xfinity.
1
0