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user_cb8cc0
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6 Messages

Thursday, January 30th, 2025 1:05 AM

TBS and TNT

TNT and TBS missing on Xfinity stream app on Apple TV box’s. All boxes are up to date. Tried deleting the app and reinstalled with no luck. This seemed to be an issue 3 months ago. 

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1 month ago

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XfinityJeniece

Official Employee

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2.9K Messages

1 month ago

Hey there, user_cb8cc0, thanks for reaching out through Xfinity Forums regarding the issue with your channel lineup. I appreciate the troubleshooting you have tried. Are those the only channels you are having issues with? Is it only happening on your Apple TV or other devices too?

 

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user_cb8cc0

Visitor

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6 Messages

That I am aware of for channel line up. All my Apple products that have Xfinity stream on them; iPad, iPhone and my Apple TV boxes. 

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1 month ago

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XfinityOrlandoM

Official Employee

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1.8K Messages

@user_cb8cc0

 

Is TBS and TNT missing from all your streaming devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_cb8cc0

Visitor

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6 Messages

Yes on all my Xfinity stream app on all devices. 

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1 month ago

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XfinityJanelle

Official Employee

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1.5K Messages

Let's look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_n5fg3a

2 Messages

1 month ago

We lost tbs yesterday on tv , stream , every device 

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