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Contributor

 • 

671 Messages

Thursday, June 1st, 2023 11:57 AM

Closed

sound dropouts on NBC Chicago

Channel 188 random short sound drops randomly for at least a week..anyone else notice this?

Question

 • 

Updated 

1 year ago

4.5K

84

user_fuke3n

1 Message

2 years ago

This has been going on for me too. It's been at least a week. Very annoying! I'm in Lowell.

2

user_vdyear

2 Messages

I’m in Chicago and it’s been happening here for a couple of weeks every couple of minutes the sound drops! It’s annoying 

2 years ago

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_fuke3n! Have your tried troubleshooting this issue with our amazing Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_sgz0sn

9 Messages

2 years ago

Ch 188 so frustrating 

2

X2213

New Poster

 • 

2 Messages

I am in St. Charles. Been happening for a few days.

2 years ago

XfinityMarcos

Official Employee

 • 

2.3K Messages

Hello @X2213, Thank you for reaching out to our forum for help with this sound issue you're having. Those are never fun to deal with, and can definitley sour the mood when you're trying to relax, so I get why you're reaching out. Are you experiencing this sound dropping out randomly as well? Also, are you having this issue on any other channels? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

tbill1

Contributor

 • 

671 Messages

2 years ago

Here in Lake County Illinois watched 188 (National News) for the first time since the actor's strike.

Sound dropped out 5 times in the first 10 minutes of the news. How many posts does it take for someone at Xfinity to contact the head

end for this area and fix the problem?

0

user_nunya59

1 Message

2 years ago

comcast get your act together!  channel 188 audio dropping out constantly its very annoying.

2

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_nunya59. We appreciate your input regarding the issues with channel 188. Are there any troubleshooting steps you've taken thus far? In addition, have you attempted to use our Xfinity app to troubleshoot the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

smarthellokitty

Visitor

 • 

3 Messages

Omg. Fix it.  So many issues in our area!  

2 years ago

0

user_2876qj

1 Message

2 years ago

Same thing happening here in McHenry in McHenry County. It’s been going on for quite some time now, some days worse than others. Very annoying, forces me to change the channel as it is only happening on channel 188 (NBC Chicago). 

1

user_jcezpx

1 Message

2 years ago

This has just started happening to me the past week or so. Live in Kane county, west St Charles area. 

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

This isn't what we want for anyone,@user_jcezpx! We want this resolved so you can enjoy your favorite shows. Is this issue isolated to one TV, and are any other channels impacted? Have you tried any of these steps for troubleshooting Xfinity TV Audio Issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

mboone1422

Visitor

 • 

1 Message

2 years ago

I have the same problem in Evanston. It's not fair that you're asking us to troubleshoot a broadcast issue. Look at how many people have the same problem and their locations. Just fix it and stop the level 1 tech run around. 

2

XfinityKatie

Official Employee

 • 

744 Messages

Hello @mboone1422 There was a known issue opened for this channel yesterday that was resolved the same day, so everything should be working without issue. Can you please confirm how things are working for you now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_wg17ve

2 Messages

all stations are working fine except nbc 188 sound drop out like many other costumers

2 years ago

0

user_ed1cf9

Visitor

 • 

1 Message

2 years ago

Having the same issue for at least a couple weeks in Tinley Park. Only on channel 188,  keeps dropping out for 5-10 seconds. Happens frequently, primarily on news programming.

1

0

user_sgz0sn

9 Messages

Still happening. Is it classified as an outage? Frustrating 

2 years ago

0

user_zqy5yu

4 Messages

2 years ago

We are experiencing the same problem with channel 188.  We are in Orland Park.  The closed captioning also breaks up.   I think channel 5 the non-HD NBC is working.   

2

XfinityKatie

Official Employee

 • 

744 Messages

@user_zqy5yu there was a know issue for NBC Chicago that was resolved yesterday evening, have you retested this network since then to help confirm if you are still experiencing the same issue? Things should be working without issue now!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2e4qpc

2 Messages

This is still an issue as of today 

2 years ago

0

user_wz8df3

1 Message

2 years ago

Same problem here in Lake Co, IL.  If it’s a broadcast issue, it’s a Comcast issue. If it’s not a broadcast issue, it’s still a Comcast issue. Yes, we all did normal troubleshooting to fix the problem. Now move on to next steps please.

1

XfinityThomasA

Official Employee

 • 

2.3K Messages

Our team can help with troubleshooting, @user_wz8df3. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ot30q7

1 Message

2 years ago

Hey xfinity, how many customers complaining will it take for you acknowledge the issue? Just adding another comment stating there’s a problem with Channel 5 NBC.

1

XfinityThomasA

Official Employee

 • 

2.3K Messages

Sorry to learn you're experincing issues with the sound on channel 5, @user_ot30q7. Have you tried troubleshooting your TV services using the Xfinity app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_lnhgl6

1 Message

2 years ago

Same issue here.  Channel 188 only.  Chicago Edgewater. Has been happening for 3-4 days.  I have a DVR.

2

user_noneofyourbusiness

1 Message

Same area and same issue. Has been happening for 2+ weeks, have tried all the troubleshooting advice that is the only guidance provided so far.

How long until Xfinity actually does anything when so many people have this issue? This is the only channel with this problem and it seems to be pretty widespread 

(edited)

2 years ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_noneofyourbusiness. Thanks for reaching out team on our Forums page. We definitely understand the importance of getting this resolved. We can certainly troubleshoot. Please send a direct message with your full name and address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dvtnjs

1 Message

2 years ago

Yes. Do you know how to fix?

0

davidb16

Visitor

 • 

1 Message

2 years ago

Channel 5  -- 188 -- constantly loses audio -- please help

3

0

XfinityKatie

Official Employee

 • 

744 Messages

@davidb16  Hello, we do appreciate you bringing this to our attention! There was a known issue for some audio loss with this channel, but it has since been corrected. Can you please test your service and let me know if you are still running into the same issue? If you are, please try out some troubleshooting by following our Xfinity TV Audio Issue Troubleshooting guide. Let me know if this helps!

[Edit: Tagged User]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2e4qpc

2 Messages

It is still an issue with channel 188 (NBC 5) today 

2 years ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, @user_2e4qpc, thanks for reaching out through Xfinity Forums regarding the issues with channel 188. Are you having issues with any other channels? Have you tried any troubleshooting steps already to resolve the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_qcu23j

1 Message

2 years ago

Sound dropped out 5 times in the first 10 minutes of the news. How many posts does it take for someone at Xfinity to contact the head

end for this area and fix the problem? Ch. 188 in Huntley

1

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_qcu23j Thank you for taking the time to reach out to us on this forum regarding the sound problem you are having with channel 188, I definitley understand how frustrating this experience is. You reached the right place for assistance. Are you still experiencing the sound issue still? Is it happening on other channels?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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