sound dropouts on NBC Chicago

@XfinityTimothyA​ Cable box..both live and DVR recordings-multiple boxes-only channel doing this-

forced to watch the same shows on demand and there are no sound issues.

Thank you for clarifying, @tbill1! It may be an issue on the broadcasting side, but just in case there's something we can do to help, what troubleshooting steps have you tried so far?

@XfinitySara​ There is no need to troubleshoot, as logically, all signs point to this coming from the head end.

@tbill1

Part of the troubleshooting, is that they system reports it as an issue. The more tickets for the same issue means there is a big problem that needs resolution. It's this reporting that helps lead us to that resolution. If you would like us to troubleshoot this with us, please send us a direct message with your full name and address (please make sure you are first signed into the forums). To send a direct message, click on the "chat" icon in the upper right (left of the bell), then click on the "notepad/pencil" icon, and lastly select Xfinity Support. 

@user_6f9639​ Thank you...I now know it is not my equipment or signal.  I also live in Lake County.

For me, it has been about 2 weeks.

Hi there!  Thanks so much for taking the time to let us know that you are having an issue with your service.  We would be glad to take a closer look at this for you.  Is the issue still present?

I am having the same issue with NBC…I live in Will County

I am having same problem  Blue Island il

I am having the same issue and have for a few weeks now. Cook County - Lakeview area of Chicago. Only channel 188

Me too - so annoying. Not sure why it persists.

Started having the same issue today October 5th, [Edited: Personal Information]

Same here, the only channel with sound drops on both DVR recording and live TV.

@user_f247f9 Are you still having the issue with the channels sound? I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

Thank you for reaching out to us @user_qgv5lz! Have your tried troubleshooting this issue with our amazing Xfinity app?

@user_vdyear Thank you so much for letting us know you are running into this audio issue. Have you by chance checked out our audio issue Support page: https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv Let us know, so we can get you additional help if needed! 

@user_vdyear​ same here

This is only happening on Channel 188 - NBC 

Really bad today downtown

Hello @user_ryvbeo we do apprecaite you letting us know that you are having issues with this channel. Have you done any troubleshooting online or via the app to help clear up any audio issues are you seeing? Are any other channels part of your plan having similar issues?

This is not the experience we want for you, @user_zflmxc! It might be an issue isolated to that broadcast. Have you tried any of the steps listed here to troubleshoot Xfinity TV audio issues?

This problem is on all NBC live events, news, stock market, interviews,  sports, ect. I hope this helps you at Xfinity.  Your setup fix isn't fixing it as commercials are fine. I also tried advising NBC but only as app help.

Hello, @user_t0ppvp. Thanks for commenting to let us know you are experiencing a similar issue. Did you try any of the steps listed above? Xfinity TV Audio Issue Troubleshooting. Did that help by any chance? 

@user_iqpyt6 A week is too long to have issues with your sound. Thanks for letting us know its only one channel. Have you tried any of the steps in this link? https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv 

Is this happening on one box or multiple. Does the same issue happen if you watch using the Xfinity Stream app?

@XfinityKei​ the issue is REALLY bad tonight with audio dropping on NBC only.  Big Notre Dame football game, house full of people and it’s really frustrating!

Same issue here. Watching Game. Sound is dropping out.  Very annoying

same issue on 188 sound in and out and now picture is frozen

Same issue in Algonquin...just NBC...been dropping sound periodically for last week including tonight.  Now lost video too....

Hello @user_tdvswy, sound issues are a quick way to annoy me, so I can only imagine what you've been going through. I'd like to make sure we understand the full scope of the issue and then work on a full fix. Are you only having this sound issue on one channel or multiple? Is this sound issue constant across the programming or only appearing at a specific time? 

How stupid is Xfinity for what they charge for their service?  I live in Downers Grove and have the same problem. This thread is useless with the continued Xfinity bot saying to take troubleshooting action on the consumer part.  XFINITY IT IS YOUR PROBLEM ...FIX IT !!!

I'm having the same problem in McHenry,  only on 188 nbc5. Very annoying. Have been noticing it for few weeks now.

I’m having the same issue. It seems to be getting worse. It is driving us crazy!!  This only happens on Ch. 188  Channel 5 Chicago on Xfinity. I live in Cook County. 

Greetings, @user_d85796! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. Our partners at NBC reported this issue was resolved the day after you left this post. Please let me know if you are still experiencing issues, and we will be more than happy to look into this for you.