2 Messages
Regular channels are requiring a subscription
My stations are all stating that a subscription is required and I need to update my plan. Checked current plans and what I have is sufficient. Why is this happening? Automated system cannot understand problem. No phone number available to call. were more than 1000 folks before me by waiting to chat with an agent. Customer service please.
user_n3figv
1 Message
2 months ago
Same problem in Sacramento. worked this morning but when I turned it on at noon it started to give me the need to subscribe comment
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user_nsyfk8
1 Message
2 months ago
Same here right now in Massachusetts
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cln823
Visitor
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3 Messages
2 months ago
Same problem in Salt Lake City. [Edited: "Language"] Comcast?
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user_ab38b4
Visitor
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5 Messages
2 months ago
Same exact issue here (Connecticut, 10/3/2024), began this morning, ALL channels are gone. Can't access them in any way, using the stream app says it requires a subscription, which obviously we have. Something huge must have been messed up there...I tried the chat as well and there were 2000 people in line. I can imagine actually trying to wait for that to go down....right as you get low it would probably take forever as less and less people quit the line.
Anyway the least they could do is send us all a text that they messed something up and that they are working on it. There is a similar post here called No TV Channels....same issue, someone actually replied there saying its a known issue.
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user_53svdb
2 Messages
2 months ago
same in bay area since early this morning - they said that they would fix today and that other states are affected. . .
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cln823
Visitor
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3 Messages
2 months ago
I managed to beat the “assist” bot into submission and get to a chat with a real person(I assume) I took a screenshot of the text message but while the file is only 220kb apparently Xfinity's image upload feature on this forum is broken so the upload just fails. *insert eye roll here*
to paraphrase the message: "This is a recurring issue we have escalated to our development team. Our team is working diligently to resolve the issue." Bunch of platitudes thanking me for my patience (like anyone has a choice) and etc., then a message that they will text and email when it's resolved. My box just did some sort of update but it didn't fix the issue.
Smells a lot like pushing out updates that broke stuff. Honestly! No one tests software before deployment anymore. When I was a sysadmin, I would’ve been fired for pushing updates out without proper testing. Anyway, hope this helps everyone.
You'd think for what Comcast/Xfinity/NBC charges for these services, they'd be less sloppy in development and updates. (and have functional features in their forum, since they try their hardest to NOT let you talk to a real human being... ever)
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Mcnicolb
Visitor
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1 Message
2 months ago
Same problem here in Corvallis, Oregon.
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user_a249jp
4 Messages
2 months ago
Same here in S. Florida, 40 minutes to get a human, 53 minutes with a rep, who finally guaranteed it would be fixed by "1 hour," it's now 1/2 more, nothing
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user_xemdsz
1 Message
2 months ago
same here in sacramento, ca area...
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user_a249jp
4 Messages
2 months ago
They're losing customers by the millions, and yet they treat the ones who remain like [Edited: "Inflammatory"]
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user_ybhu57
2 Messages
2 months ago
Same in Chico since this morning, almost 3,000 in the chat. Is Xfinity going comp bill since it's been since this morning? If not fixed soon I'm canceling live TV!
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user_53svdb
2 Messages
2 months ago
I went to xfinity, settings, help then did restart (which did nothing) but then did system refresh and it was fixed. But, it may be coincidental - maybe it is now fixed?
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user_lfoerp
1 Message
2 months ago
Same here in Suburbs if Chicago. I can't do a system reset, says my main box is out and when I try each TV separately, I get an error....sigh
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user_q3sf3i
2 Messages
2 months ago
Same issue here in suburbs of Chicago. All of my favorite channels that usually populate on the screen are gone. When I tried to pull them up, it says I must subscribe. What the hell is going on ? I spoke to an agent earlier and they said that it was going to be resolved in two hours. They called back to tell me it was resolved, but it is not. Cannot get ID channel, TLC, Travel Channel, AMC, etc…
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user_q3sf3i
2 Messages
2 months ago
exact same problem here in the suburbs outside Chicago. All of my channels that normally populate when I turn on the TV are missing. When I try to access them, it says I must subscribe or there is an issue in to go back. I spoke to an agent earlier today, and they said that there was one outage, but it would be resolved in two hours. They called back to check but clearly the problem is still happening. I cannot get AMC, the Travel Channel, ID channel, TLC, etc.
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