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user_425fb3
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Sunday, September 24th, 2023 5:48 PM

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Redzone

My NFL Redzone feed keeps freezing and pausing. Seems like this is happening with other users as well. What is the issue?

Question

 • 

Updated 

2 years ago

2.3K

52

user_481fe2

4 Messages

2 years ago

I gave up Directv for useless Xfinity Red Zone freezing all day! Ruined my Sunday. They want my to schedule a tech for a Red Zone problem? Need to schedule a refund!

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user_d1382b

Visitor

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1 Message

2 years ago

Has anyone gotten it fixed or get through to Xfinity regarding?

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pamm2

Contributor

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63 Messages

Hey, user_d1382b - I had terrible picture freezing and glitching with RedZone last Sunday, 9/24/23, but RedZone was perfect yesterday, 10/2. Have your issues been resolved? I didn’t have time to do anything about it, so I kept my fingers crossed yesterday morning and was thrilled when it was back to normal.

2 years ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

@pammarko

 

 

Glad to hear things were working as expected for yesterday's games. Please do reach out if you encounter any other issues, we are here to help and always happy to lend a hand. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b76124

1 Message

2 years ago

Me too in Sacramento.  I think multiple streaming services are offering Redzone for free today. Bandwidth issue? 

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XfinityAirelle

Official Employee

 • 

2.5K Messages

2 years ago

Hi there! Our team is happy to help. Are you running into any error codes at all? 

2

0

user_481fe2

4 Messages

@XfinityAirelle​ No Error Codes and No one benefited from this conversation and no question was answered. Just read the post, poor service on a payed premium channel. We were all releasing frustrations.

2 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

We apologize for the frustrating experience @user_481fe2, and understand where you are coming from. If you are still experiencing issues with your RedZone, we'd be happy to help troubleshoot further. We are also happy to apply a credit to your account for the issues. To get started, please send us a Direct Message with your name along with the service address on the account.  To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_57knlu

1 Message

2 years ago

Same issues continue with RedZone, keeps freezing, very frustrating!

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_57knlu! Were you able to check if multiple boxes in your home had this issue? Were any other channels experiencing this issue or was it just happening on RedZone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

splarson

Visitor

 • 

3 Messages

2 years ago

Same issue in Springfield, Illinois! Seems to be a RedZone thing. All other channels are clear. RedZone  buffers and pauses at will. 

(edited)

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0

LocalMonopoliesAreBad

2 Messages

2 years ago

I am having the same issue. NFL+ is the only thing that constantly stops to buffer. Affects my TV on wifi as well as my PC on a wire. Has been happening all season.

1

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hey there, @LocalMonopoliesAreBad ! We are sorry to hear about the experience with the NFL Redzone channel. We would be happy to further troubleshoot with you to ensure the freezing/buffering is looked into. Can you please send us a DM to get started?

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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