Contributor
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730 Messages
Recording Option Unavailable
I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing
this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading
it says " recording on this channel is unavailable". Since this message is on all channels on all 5 of my boxes boxes, and there is no
error code, logic tells me this is on your end. Someone on your team can easily prove me wrong by trying to duplicate
what I am trying to do and report back on this thread whether you can record, or see the above message.
XfinityRichard
Official Employee
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3.6K Messages
21 days ago
Thank you for reaching out, @tbill1 . I do apologize for the confusion. The X1 DVR is designed to record a specific program listed in the on-screen guide rather than an entire live channel stream for a set number of hours. Because of this, attempting to record an open-ended channel feed instead of an individual show may trigger the "recording on this channel is unavailable" message across your TV boxes.
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user_jmovja
Visitor
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3 Messages
11 days ago
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation for why this feature was removed and whether Xfinity intends to restore it. This is unfair to do just as college football is starting. Cruel. This is one of the reasons I’ve kept Xfinity. Why do you keep telling your customers you don’t [Edited: "Profanity"] about us.
(edited)
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jacob55125
Visitor
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1 Message
3 days ago
I would also like to offer feedback that xfinity removing the option to record a time block on a channel rather than a specified program in the guide is a very negative change, particularly when it comes to recording sporting events.
-The US Open tennis tournament started this week. On several nights, matches have finished 3+ hours later than the "scheduled" end time. Extending the recording by the maximum of 90 minutes does not help me in this situation.
-NFL games typically start broadcasting from the stadium between 10 and 20 minutes before kickoff. I'm only able to start recording a scheduled show 2 minutes early, so the beginning of the broadcast won't be included.
-In addition to the game itself, I typically like to record postgame coverage, which almost always runs later than the game's scheduled timeslot.
Could xfinity please restore this feature? Removing it is very inconvenient and I don't see how anyone benefits from this.
Thank you.
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