Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

Good afternoon!  Could you please send our team a direct message with your full name and full address so we can look into this for you? Thanks!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Still doesn’t work

We can help, @Chele_n! Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am sorry, but if this is a true benefit, why can't anyone actually help?  It's been 28 days and all I get is that Xfinity is still looking into this.

28 days try 6 months for me! Still no peacock to enjoy! I've went through xfinity peacock xfinity again then peacock blaming each other and also xfinity has no idea how tonresolve the issue trying to send me a tech out then the texh says I can't fix it transfers me to a guy who supposedly can and tells me to the same thing look for the banner, well crazy part is I'm activated but peacock can't see it on their end and won't sign u up asking for what promotion you got you tell then they act like they have no idea what you are talking about so frustrating 

@user_lmah78, That is quite a long time without access to Peacock, but never fear we are here to get you up and running. Customers who have had issues gaining access are not all experiencing concerns due to the same reason. Due to this, a universal fix is not available to resolve the specific concern you may be dealing with. That said, I assure you we are well-equipped to get to the bottom of things for you. Please send us a direct message with your full name and complete service address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_0c6986 . I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

After an hour on the phone still doesn’t work

Hi @larry_b Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your Peacock error. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hey there, @user_bn5ib8 thanks for reaching out here on Xfinity Forums. We would be happy to help you with troubleshooting your Peacock account. We definitely want to ensure that you are able to take advantage of this offer. 

Please send us a direct message with your name and service address, so we can assist you further.

To send us a Direct Message, you will need to sign in to the Forums if you are not.

Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page.

Next, click the "New Message" (paper & pencil) icon, type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list.

You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

Hello user_hxzehi

You are having these issues with getting setup for your Peacock subscription? Everything should be ready to rock and roll, appreciate you getting us in the loop to help. 

Hello, @user_0zce1e we have been working with customers to get their Peacock accounts activated. 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Well, I did as you requested and guess what… they said they’ll have to get back to me. Why aren’t you offering to deduct the amount from our xfinity bill and allow us to sign up outside of xfinity if you can’t fix the problem?

@XfinityThomasC

@user_188ff9 Did you change your Peacock password or the password on your Xfinity account?

Xfinity says my Peacock account is activated but Peacock says my email doesn’t exist. I tried to reset my password on Peacock but that failed because Peacock says my email address doesn’t exist. Funny the week before I watched the football game on Peacock. Very simple solution Xfinity!!!! Deactivate my Peacock via Xfinity and then resend me the email to activate it. Then I will proceed to reactivate the account via Xfinity and reactivate the account in Peacock. 

I was made to change my password on my Xfinity so I could login to my account. Once I was looged into my Xfinity account I went to my rewards and activated my free Peacock. Once you activate Peacock then it take you to the Peacock app and you sign in. 

Hi @user_188ff9, thanks for reaching out on our Forums! We value you as a customer and appreciate you taking advantage of the free Peacock subscription. I do apologize for any complications you ran into at first, but I'm delighted to hear you were able to get the free subscription successfully activated and working on your end. Thanks for the update!