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Retired Employee

 • 

5.9K Messages

Tuesday, June 27th, 2023 5:31 PM

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Peacock Subscription Activations

**UPDATE 07/18/2023**

We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.

Please try again and thank you for your patience.

For additional information, please see our Peacock subscription changes and FAQs article. 

Question

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Updated 

1 year ago

 • Edited

124.2K

483

user_twh773

Contributor

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73 Messages

2 years ago

Diamond rewards member and Gig-internet subscriber -  No banner under Xfinity assistant after sign on  

Sign in to rewards - the only thing showing is a box about free Peacock , click on Learn More tab another box comes up with same info and then the only option is to exit.

I somehow got access to Peacock from their website and it only says billed by Xfinity, but doesn't tell me if it's free nor did it ever indicate any information about what type of plan

Can't locate anywhere on Xfinity site indicating what plan I'm being billed for.

Not interested in paying for something that should be free. Never received and email with any instruction about this reward

Would someone please respond 

2

0

XfinityJoe

Official Employee

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750 Messages

Good morning, we would be happy to look into any account concerns.To get started, please follow the steps below to send us a Direct Message

 
To send a direct message: 

 
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
 
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

RLRL44

Regular Visitor

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10 Messages

@twheale​ "Billed by Xfinity" should mean that you're good to go with no charge.

2 years ago

0

user_136cde

Visitor

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6 Messages

2 years ago

Days of this — Tour de France starts and can’t watch now because it is only on Peacock Premium. Xfinity should revert back - give everyone access — and then reimplement only when a fix is in place. What a mess. Platinum subscriber. 

1

Again

Expert

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31.4K Messages

@user_136cde​ 

Days of this — Tour de France starts and can’t watch now because it is only on Peacock Premium. Xfinity should revert back - give everyone access — and then re-implement only when a fix is in place. What a mess. Platinum subscriber. 

You should be able to watch it on the USA Network.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

clinad

New Poster

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4 Messages

2 years ago

I am a platinum member and the activation banner is not showing in Assistant. Assistant says there is an outage, even though there isn't, and it is not allowing me to talk to a live agent. How can I get in touch with Xfinity to solve this?

1

0

XfinityEmilyB

Official Employee

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2K Messages

Thank you for reaching out to us here about your Peacock subscription, @clinad! I appreciate you reaching out to the assistant and I'm sorry you're still having trouble. Please try using the Peacock site to log in and let me know if this works for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9dda67

Visitor

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2 Messages

2 years ago

  • You can sign up for Peacock Premium between June 26 and Aug. 25, 2023 at a discounted rate of $2.99 a month for 12 months before being billed at the regular monthly rate.
  • Just say, “Peacock” into your [BCB:299:Xfinity Voice Remote:ECB] to get started.

This doesn't work.  It simply opens the Peacock channel but does not allow me to sign up for $2.99/month.

Note: This comment was created from a merged conversation originally titled RE: Peacock

4

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bob-mmk

Contributor

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41 Messages

@user_9dda67​ Have you tried via a Flex Box? On my computer, phone, and firesticks I do not see the $2.99 option, but on my Flex Box I do.

2 years ago

0

phantomracer

Contributor

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68 Messages

Any idea how to UPGRADE the free service to PREMIUM PLUS

Xfinity help says to contact Peacock , Peacock says to contact Xfinity..

Any thoughts?

2 years ago

0

phantomracer

Contributor

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68 Messages

@phantomracer​ 

was able to chat with Peacock on Facebook. Apparently, there is no way to upgrade to PREMIUM PLUS , despite the FAQ saying you can. 

Hello Paul! Thank you for providing that information, we're happy to help. Please note that Platinum members are unable to add Premium Plus o their account with an active Xfinity offer. If you still would like Premium Plus you will need to sign up through Peacock and pay as normal for Peacock Premium Plus. If you need any additional assistance, please do not hesitate to reach out

2 years ago

0

bob-mmk

Contributor

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41 Messages

@phantomracer​ Wow - so basically no advantage to being an Xfinity customer if you want add free.

2 years ago

0

Andyr1

Gold Problem Solver

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8K Messages

2 years ago

If you get "free" Peacock from Comcast through Gig or Rewards, you DO NOT have access to the ad-free add-on. This is probably because the free Peacock is being treated as 3rd party billing now. I think the only way to get ad-free is to cancel the free Peacock, and hopefully use the $2.99 option. I have also read the $20/year is still available through a code, and it may also offer the $5/month ad-free add-on.

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phantomracer

Contributor

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68 Messages

@andyross​  Looks like that is still an option. Using code N2TEWDZZ when signing up for a new Premium account (using my old Peacock) got me $20/ first year. Plus $5/mo. , so will cost  $6.66/mo instead of the $5 I was paying before. Not terrible

2 years ago

0

user_07967b

Visitor

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1 Message

2 years ago

Good morning - Gigabit customer. Do not see the banner when I go to the Xinifity assistant / chat on the web. Do not see anything when I go into the Peacock app via the Flex box either. How do I go about ensuring I can get subscribed to the 2 year option ? 

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Andyr1

Gold Problem Solver

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8K Messages

2 years ago

Just did the $20/year thing, and it worked perfectly. Plus, since I still had time left on the ad-free, that is already applied and will hopefully continue to renew each month. Remember that in addition to ad-free, it gives you live local NBC, and the ability to download shows to a phone/tablet to watch off-line or where you don't have WiFi.

2

user_7f4660

Visitor

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2 Messages

@andyross​ did the same thing.  It’s now been a week with no updates and no change. This is clearly something that is totally screwed up and no one has a clue how to make things work the way they promised.

2 years ago

XfinityMarcos

Official Employee

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2.3K Messages

@user_7f4660, Thank you for reaching out to our forum for help with your Peacock issues. I know this has been far from ideal, but thank you for continuing your interest in enjoying the app. I love the movies we roll out on there, so I totally get where you're coming from. Are you able to confirm if you're using the original Comcast email address you originally signed up with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

pmoore007

Visitor

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12 Messages

2 years ago

Please provide updates on estimated fix by date.  Now that this is going on 5 days with no update to existing customers is beyond ridiculous.    

0

user_3d865c

Visitor

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9 Messages

2 years ago

It is really discouraging that Xfinity has yet to update its customers as to when they should expect some type of a resolution! Great way to loose customers!!

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acesbrew

Visitor

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4 Messages

2 years ago

Guys, have a suggestion until they get this sorted out. Go to Peacocktv.com, they are offering a special offer for $2.99 per month up to 12 months to Xfinity customers and can cancel at any time. 

Note: at coupons.com they have a $20 annual code which i can confirm it works so that's $1.67 per month but i chose the $2.99 offer from Peacock as i believe Xfinity will get this eventually fixed.

(edited)

3

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kingpomf

Visitor

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20 Messages

@acesbrew​ Why pay for something that was supposed to be included for no additional costs? If you do pay them, I wouldn't expect credit back when this is fixed (if it ever is).

2 years ago

acesbrew

Visitor

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4 Messages

For me it's well worth the change to pay the $2.99 for one month so i don't miss my important events and by then this should all be fixed. Cheers

(edited)

2 years ago

0

user_1b5868

Visitor

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10 Messages

Just what they want folks to do I’m not going to give them one red cent

2 years ago

0

user_332b77

Visitor

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1 Message

2 years ago

Any update for gigabit customers only? I've tried all the recommendations with no resolve. Also the chat and customer care teams have no idea about this issue and suggest I just pay for the service.

0

0

mcbasket

Visitor

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12 Messages

2 years ago

After a few days of frustration, I managed to see the activate now banner on xfinity after redeeming the reward and walked through the steps.  I thought I had finally finished activating the reward for diamond membership.  Today, I went in to watch a program on Peacock and it said "subscribe to watch." I don't know what to do next.  Please fix this.

Note: This comment was created from a merged conversation originally titled peacock reward

3

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @mcbasket ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to redeem your reward for the Peacock. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

mcbasket

Visitor

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12 Messages

Where is this direct message icon?

2 years ago

0

user_d5b044

Visitor

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3 Messages

Fair warning. It's a waste of time direct messaging them.  They'll just schedule a callback and then when you talk to them, nothing will get fixed.  Went through the whole process......no success. 

2 years ago

0

bob-mmk

Contributor

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41 Messages

2 years ago

Update for anybody that cares - I just received a phone call from the Rewards team folling up on a ticket. When I explained the issue, she immeadiately replied that they are aware that "MOST" of their reward custumers are having issues and they will let me know when the issue is resolved. No eta.

2

user_783eb0

Visitor

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29 Messages

@bob-mmk​ 

And for gigabit (non-rewards) customers, I just got the same feedback from Xfinity Support through DM Conversation. "Still working on a fix, with no eta at this time".

2 years ago

user_9c0645

Contributor

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50 Messages

@bob-mmk​ Thanks for the info.  I was checking my email and actually have a change of service that includes peacock premium for $0.  I attached to my running DM, they added it to my escalation ticket, thanked me, and asked me to keep checking my email and DM them if it gets resolved.  Too funny!  What a [Edited: "Language"].

(edited)

2 years ago

0

user_e9a4bd

Visitor

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1 Message

2 years ago

This doesn't work either.  Do any of you actually confirm the process before you post it?

0

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Jay61

Regular Visitor

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12 Messages

2 years ago

Not only did I not get instructions to activate my Peacock Diamond Reward, I also no longer get the Marquee Channel for Cub games. I live 15 miles from Chicago. 

The e-mail you sent for the Peacock Activation was merely a billing statement and over charged me $30 at that. The xfinity assistant is essentially a blank page with no icon designating activation.

You're not getting one cent from me until this is all fixed, I don't care if you terminate my service, you misled a senior citizen and broke a contract. 

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