peacock reward

After a few days of frustration, I managed to see the activate now banner on xfinity after redeeming the reward and walked through the steps. I thought I had finally finished activating the reward for diamond membership. Today, I went in to watch a program on Peacock and it said "subscribe to watch." I don't know what to do next. Please fix this.

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

Responses

XfinityRichard

Official Employee

•

1.8K Messages

2 years ago

Hi there, @mcbasket ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to redeem your reward for the Peacock. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

mcbasket

Visitor

•

12 Messages

2 years ago

Where is this direct message icon?

0

Channels and Programming

mcbasket

peacock reward

XfinityRichard

mcbasket

New to the Community?