Peacock Subscription Activations

@dbc123 - We appreciate your feedback, and I am sorry for the frustration that's been caused. We did put another ticket in for you since the issue remains unresolved, as a way to continue working with you until we reach resolution. Your continued patience is greatly appreciated, and we'll follow up with you in the Direct Messages once we have an update to share.

@XfinitySara​ When there is an update could you follow up with a post for all to see instead of a Direct Message?  There are many of us still afflicted by this issue.  A statement from the company would go a long way to ease our concerns.  As of now, we are all simply ignored.

@randman11​ , Agree completely with your request to post or update to the inaccurate heading of the forum.  There has been no explanation why some people seem to get their issue resolved, and others like myself who are both gig-speed customers (who received emails stating that no action would be required on my part to continue access to Peacock Premium) as well as a Diamond Rewards member who has never been provided with the magical activation banner.  I keep being asked to wait patiently for some mysterious solution that I'm promised is being worked on.  I keep asking if it was so easy to terminate my access back in June, why in the world can't anyone turn it back on????

@dbc123​ WooHoo!  I finally got my golden ticket today!  So, don’t give up, there’s still hope.  This Peacock Network reward fiasco was extremely frustrating, but they’re working to rectify it.  I’m pretty sure the techs fixing this are frustrated, too.  Hopefully, the next time they attempt something like this they’ll do some beta testing first.

@mancowmilitia​ Glad to hear you got it working.  The rest of us can't activate it at all, and support has been less than helpful.  I was just told again that I need to wait.  Unfortunately, I have been waiting and nothing seems to be happening.

@user_5e895b​ What's a few more weeks?  At this point, Peacock may be bankrupt before they get this working.

I never got the activation banner/button, so maybe my ECM ticket and persistence with their technical support group finally paid off.

@mancowmilitia​ well, until you want ad free Peacock,lol

@user_RLC1957​ Same thing for me.  At this point they are just mocking us.

@user_RLC1957​ I did not get one today

Thank you for letting us know, @user_ef930f. We can help! Since it had been about a month since the last attempt; let's go ahead and try once more start to finish. Can you please clear the cache and cookies on your device, then sign in to xfinity.com/rewards to claim the offer? You’ll then receive an email with instructions on how to activate your offer, and it may take a couple of hours to receive the email.

@Gregg_1969​ No luck here either.  It's not corrected.

Hello @user_1ab786 thank you for letting us know that you are still running into this. Are you trying to redeem this offer as a Gigabit internet customer or through Xfinity Rewards as a platinum/diamond customer? If you clear cache and cookies on the device you last used to redeem this offer, and then try to access the Xfinity Assistant once more, does the activation banner appear for you?

@user_RLC1957​ really silly that so many of us are having problems still. 

This is the next step for me:

Thank you for confirming you tried multiple devices. Looks like we'll need to submit a ticket to our rewards team.

@Gregg_1969​ I was joking a few weeks back when I suggested they were adding users one by one.  I may not be too far off.  Good luck.

@user_RLC1957​ My access issues have finally been resolved today! I am finally able to connect to Peacock for my complimentary access as Xfinity Platinum member. Hope the access issues have been resolved for all.

Hello @teron678 Can you provide more information on what steps you have tried to activate this offer? What happens when the steps fail (any errors, lack of banner, etc.)? Are you trying to redeem this as an Xfinity Rewards customer or a Gigabit internet customer?

@XfinityKatie​ I'm trying to redeem this as an Xfinity Rewards customer though I'm also a Gigabit internet customer. No email received nor banner seen. It's been close to 2 months now. 

Thank you for sharing this information, @teron678. Just to confirm, have you attempted to clear your cache and cookies before trying going through the process of redeeming this reward? How about using the app, have you tried that?

@TonyP1​ Hang in there TonyP1. My access issue was finally resolved today! I am now able to connect to Peacock Premium for my complimentary access as Xfinity Platinum member. Hope your access issue will be resolved shortly.

@user_RLC1957​ So what did you have to do?  For the rest of us, it looks like Comcast has given up completely.

Can you tell us how you resolve this please? Thank you.

I didn’t have to do anything. It just came back on 1 day after I received that email from Peacock to redeem my reward. It didn’t work on the 1st day but then it came back on my account on the 2nd day without me doing anything further. So I think it should come back for everyone soon. Seems like Xfinity/Peacock are working this issue groups at a time. I feel your pain as I lost access for over a week and each party blamed the other with no solution or help. But be assured this access issue has been resolved and should be working for all shortly. Best of luck to everyone. 

@user_ecbc4f​ me either!

Ditto. Very frustrating!

@taylorjm28​ 

That is exactly what they hope that you will do. Cha-ching.

UPDATE!!!

Xfinity just closed my ticket without any instructions.  At first, I was mad.  But I went back to the original email I received and clicked on the first link.  This time there WAS a box in the assistant window at the top that allowed me to activate Peacock!!!  It took me to the Peacock website and had me enter my email to accept the offer.  Once I did, I was given Premium.  I'm guessing they are solving these one by one.  I had a ticket open since July 26, 2023 and it's now August 7th.

@user_5e895b​ , happy for you, but I’ve had a ticket open since July 10! They certainly aren’t working on this in chronological order, and I couldn’t feel any more special with my Diamond Reward status, not to mention my gig speed service. They tell me they are watching this for me. How nice for them. Could someone actually fix this? It’s beyond ridiculous!

over a month and a half now. STILL no updates, no resolution. WILL ANYONE FROM XFINITY provide an update o even better FIX THIS?