Peacock Subscription Activations

Does anyone have a screen capture of how this elusive “Activation banner” looks like? By virtue of my awesome luck and one in a million probability, if the banner shows up somehow, I would hate to miss the chance of clicking on it and losing out on all that satisfyingly victorious feeling that comes along with that click.

I am a Diamond Xfinity Rewards member.  I received an email telling me I could continue to receive Peacock Premium at no cost.  I claimed this reward but cannot receive Peacock Premium.

This STILL hasn't been fixed? I've got no banner in the Xfinity Assistant (I'd love to know the genius that thought that was a good idea). 

They want 260 dollars a month for Internet but can't offer us a basic and easy activation of Peacock. A 5 dollar app.

Apparently this is still an issue, because I can't get it anywhere. The Xfinity Assistant deal doesn't give me the banner. 

Gig speed and Diamond member. Have statements from Xfinity that Peacock premium will be extended for 2 years without any action on my part. Lost Peacock access over two weeks ago. Numerous chats have not helped. Yesterday was told that someone from the “back end” would call me within 24 hours to resolve the issue. It’s been over 24 hours and of course, no call and still no access or any type of magical activation banner. Incompetence is putting it mildly. Have no other choice but to believe this is all intentional to get as many people as possible to throw in the towel and just pay for the access. Trying not to be too irritated with the support people, but come on, when will this be fixed?

I'm extremely disappointed, flustered, and don't know where to turn with this. I chatted with xfinity assistant tonight trying to figure out this Peacock Premium free for two years thing with gigabit internet.

Xfinity chat tried to tell me that I have to have a X1 or Flex box to activate this, since an "xfinity remote" was required to activate the offer.

First of all, I call [Edited: "Language"] on that statement. If Comcast is really requiring either of these boxes, they are hopelessly lost. I have an Apple TV, a far superior streaming device. Why [Edited: "Language"] would I want their terrible streaming devices? I don't want one shipped to me, connected to my TV even for 5 minutes, and then stored somewhere in my basement forever because Comcast required it to simply make a link appear.

[Edited: "Language"] and Comcast, you know it. Fix this so that any gigabit subscriber can activate this offer, regardless of how they are using Peacock.

Oh btw, nowhere on my Comcast bill does it say that an X1/Flex box is required for this offer. So false advertising.

Update - so I've expressed my disappointment in this whole process and wasted time typing messages - so I'll provide an update and maybe someone else who's still stuck in this situation finds this useful. 

After randomly trying all the "solutions" or "workarounds" that meant absolutely nothing to get this "magical banner" to appear this past 2 plus weeks - It FINALLY showed up just a few minutes ago for me and Peacock Premium is back on my account. HOWEVER - the ONLY thing that changed was the fact that yesterday I submitted my payment early instead of waiting for it to be auto drafted from my account this weekend. I did this to test the theory I read about a balance.

Even though my account wasn't behind AND current - it COULD be because there was a balance this "magical banner" was blocked from showing up and waiting a day after submitting payment cleared that block. I could speculate from a software engineering perspective about how this entire situation unfolded but I won't do that here.

Note: Gigabit Extra customer - Not "rewards".

STILL NOTHING! What is happening? Is comcast just trying to wait the situation out? what the ...

I am a gig Customer and still having issues with this.  I have a ticket open and have jumped through all the hoops requested of me - logging in and out, clearing cache, etc. etc. - yet I still don't have peacock.  I see there should be a banner in my account to click to activate, yet it's not there.  I have gone through chat a few times - most recently this morning ... one person in chat and have received various responses from this same person in a 10 minute span. 

Copy / Paste for every response this morning:

First - it's Peacock's fault (even though you are one in the same)

"Thank you for sharing your query. Peacock is a third party app and peacock have decided not to give free subscription to Xfinity and we are in talking terms with them to continue the free subscription that's the reason you will not be able to see the peacock with Xfinity account. Be assured there will be no charge to you without your consent and now if you wish to have peacock then you have to subscribe it from the peacock app itself."

Then, the email you got is correct, just trust us and we'll update you: 
"Currently, the email which you have receive is correct however the free subscription is not yet out. if you try to enroll for free peacock charges are applicable as previously peacock was free and recently the peacock makers discontinued their free partnership with us due to which it was stop an now the peacock makers wish to continue the partnership with xfinity and that's the reason you receive the email however the work is not completed and our team is working on this . I would request you to wait until further notice and when the peacock will be completely free we will update you."

Then, Peacock's fault again:
"Peacock is a third party app and peacock have decided not to give free subscription to Xfinity and we are in talking terms with them to continue the free subscription that's the reason you will not be able to see the peacock with Xfinity account. However, the work is not completed yet and our team is working on this . I would request you to wait until further notice and when the peacock will be completely free we will update you."

Then - just wait ... don't worry: 
"I completely understand however I want to inform you that the FAQs are not updated yet nor is the offer. You will get a new Start date and End date of the free peacock premium and I would really appreciate your patience for it, the offer will be activated within couple of months or sooner so stay tuned.. Apart from this, is there anything else I can help you with?"

and finally, it will go to a manager yet again:
"I completely understand your concern and I would love to help you but as we have limited access now for peacock that's the reason. But rest assured As soon as we got the updates we will quickly send you the notification. And also I will add your query in the notes so that your issue will be on the highest priority list and also I will request my manager about it and get it on the priority list today itself. I hope you understand."

Has anyone actually been able to get their service activated? 

Finally received the email saying to go to Xfinity assistant and click “activate now” (I was supposed to get that email on June 27) —- however there is still no banner and no way to “activate now”. Like others — very frustrated by the complete lack of communication, timing, resolution. 

I was on the phone with tech support for over an hour trying to resolve an inability to activate the free 2 years of Peacock premium... Support ticket #ECM0002632977. I logged in to my Xfinity account, enrolled in Xfinity rewards and accepted the rewards offer for Peacock Premium. My account indicated that I am subscribed to Peacock Premium and my invoice indicates the same showing a $0.00 charge for the service. However, when I attempt to access premium content I am prompted to purchase a paid subscription. I have not gotten any response to my support request. This cannot be a hard problem to solve!! It is obviously a software programming issue that Xfinity needs to fix ASAP.

Not sure if this is relevant to others, but after being on the phone with support, one potential issue preventing my peacock access is related to the fact that I use a different email to log into my peacock account compared to the primary email on my Comcast account. I don’t have any clue why this is now a problem. I always used a different email and Peacock understood that I was a Comcast customer. No one can explain why I can not continue using this Peacock account and have it understand that I am a gig customer so I should still be getting free access. This seems like a minor technical glitch that should be really easy to fix.

Xfinity - for two weeks I’ve tried to redeem this reward for free premium service.  WHAT A JOKE!! your chat agents can’t help. Peacock customer service refers me back to Xfinity. You should be ashamed of how you over promise and under deliver for what I pay each month.   Get it fixed.  

I also still have no peacock premium, but I am still subscribed to the ad-free subscription. So basically since June 26th I am paying for something that I cannot use. On 7/17 the next payment for ad-free will be charged... Why am I paying for something that I obviously cannot use anymore and there is no way to cancel ad-free in my Peacock account since I have no Premium subscription anymore... 

I think I will file a claim with consumer protection....

Well....better late than never I guess.