2 Messages
Peacock Premium
I'm a Platinum member, and the Peacock Premium subscription we've had for some time is no longer active as of today... (But my online statement still shows that it's included in my account.) Now, when we try to watch a Peacock Premium show, we're getting a message saying "You currently have a free sample of Peacock's shows... Please subscribe to a paid plan..." (But we've had a Peacock Premium plan for months.) Don't see anyone else complaining about this issue, so we're guessing that there's a glitch with our account. Unfortunately I don't see a Direct Message icon in the upper right corner of these Forum pages, to contact Xfinity Support... (as so many of the support responses indicate)... Help!?
Accepted Solution
Notahappy11
Regular Visitor
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15 Messages
2 months ago
Update: My issue with accessing Peacock Premium was resolved and hope it stays resolved. Glad it did not take as long as they said to fix. They had to send me a new link to reactivate it and it worked. I can only suggest calling xfinity or chat with a live person to put in a ticket request to fix. Good luck.
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Notahappy11
Regular Visitor
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15 Messages
2 months ago
I am having the very same issue as we speak, started yesterday. Right now I am waiting for either phone call or email back from xfinity as they put in an escalated ticket (crock) and won't get a response either on of before the 17th, yeah they said that. Why is it going to take that long and what the final resolution is going to be is anyone's guess.
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