3 Messages
Peacock Premium is activated but I can't use it
1. I am a diamond member and my bill says Peacock Premium is included in my plan.
2. I have activated my Peacock account, but when I try to watch something that is Peacock Premium I am asked to subscribe for $5.99/month.
3. I am signed into Peacock on my TV with the same email that I activated Peacock with.
4. I have tried speaking with several customer service reps and they have opened ECMs to no avail.
Please help me resolve this issue.
Accepted Solution
XfinityMartyR
Official Employee
•
3.1K Messages
2 years ago
Restart the activation steps from the beginning:
*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.
*If the banner was clicked, that should route you to the Peacock website to continue activation.
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.
If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated.
*Go to https://www.peacocktv.com/ and click “Sign In”
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00
6
0
user_s2yg4s
2 Messages
2 years ago
I have had the same problem and after 3 hours on the phone yesterday issue still not resolved. Any ideas
3
user_hrfgnp
1 Message
2 years ago
I'm facing the same issue now. Activated Peacock premium through Xfinity rewards. I've tried all my accounts but no luck. Please help!
0
0
user_6wc12h
4 Messages
2 years ago
I’m having this exact same problem. When visiting https://www.xfinity.com/activate-peacock, it says “Your Peacock account is already activated.” But when I click on the “Continue to Peacock” link and login to my Peacock account (I only have one), it does not have a Premium subscription and instead directs me to options to buy it.
I also tried the Xfinity Assistant link, and no banner appeared. Not sure what to do at this point.
1
user_d2f34e
Visitor
•
6 Messages
2 years ago
I have same issue with peacock free access starting late 2023. Finally signed up for Peacock directly with .99 deal and worked. I then discontinued their service and signed up for Xfinity streaming bundle. Netflix and Apple process went smoothly however Peacock same issue wants me to sign up for plan saying I am unsubscribed which appears linked to old account. Xfinity has had open ticket saying issue with Peacock interface when I had free access. No help from either Xfinity or Peacock just keep on sending me activation link to same response. They both appear to be lost in translation and no follow up by either service at this time. Waiting , waiting for any kind of customer service in this process…
1
0
user_8ausfg
2 Messages
2 years ago
I am having the same problem and last year I ended up having to pay $7.99 per month just to access Peacock. I still have it as a diamond member and I still cannot get in. I canceled the $7.99 per month plan and Went in person to Comcast and they couldn’t fix it. Made three phone calls to Comcast and they couldn’t fix it. Have a long string of emails to Peacock. I don’t know what the problem is? Please if anybody can help me I would really appreciate it because this is a service I was supposed to have Free for over a year and this is ridiculous now
0
0
user_lv2ehx
3 Messages
2 years ago
We are having the same issue too. Signed up for Xfinity Internet only and was supposed to have Peacock free. I have been on the phone with Xfinity at least five times since the beginning of August. When I sign into Peacock, it says my email does not exist. When I call Xfinity or log into my account, it states my Peacock has been activated. We have had two tickets put in for this issue. Still no response and no one knows how to fix it. This is so frustrating
1
0