Tuesday, February 13th, 2024 12:34 AM

Peacock Premium is activated but I can't use it

1. I am a diamond member and my bill says Peacock Premium is included in my plan.

2. I have activated my Peacock account, but when I try to watch something that is Peacock Premium I am asked to subscribe for $5.99/month.

3. I am signed into Peacock on my TV with the same email that I activated Peacock with.

4. I have tried speaking with several customer service reps and they have opened ECMs to no avail. 

Please help me resolve this issue. 

Official Employee


796 Messages

9 days ago

Thank you for reaching out, Comcast and Peacock have been working to improve the activation experience, please try the following steps to see if you can access Peacock Premium. 

Restart the activation steps from the beginning: 
*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/ 
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.

*If the banner was clicked, that should route you to the Peacock website to continue activation. 
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  


If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 
*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

2 Messages

Thank you, looks like we need to dig a little deeper.

1.  The banner for peacock did not appear in affinity assistant

2.  I am only aware of one login for peacock.  After navigating to account, it indicates that I am not subscribed and offers a $5.99 monthly plan.

3. My fear is that if there is another peacock account associated with my Xfinity rewards, I am somehow not aware of it.  Perhaps in the past I, or someone in my household, attempted to use the peacock reward and provided an email account with a typo error in the name.  Is there any way to identify the email account associated with my rewards for peacock?

Official Employee


970 Messages

Thank you for letting us know the banner did not appear @user_xrshro and that after navigating to your account, it indicates that you are not subscribed. We understand your fears and would be happy to dig a little deeper. To get started, please send us a Direct Message with your first and last name along with the service address on the account.

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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