pausing, pixelating, freezing, sound drops for several seconds
MODERATORS - please don't move/delete this again as "unhelpful" , I am still having this issue and hoping for advice of resolution form the Comcast employees on the board
Several channels on all TVs in the house have pausing, pixelating, freezing, sound drops for several seconds. CNN (817) and the music channels (429, 427, 428) for sure
This happens several times an hour and is really annoying an interruptive.
We had this once before a few years ago, it took like 9 months to close the ticket, Several tech visits, lots of resets, all splitters and cable ends replaced, all boxes replaced. A service manager with a fancy meter tested our house, let us know it was NOT in our home but somewhere in the Comcast network, probably locally to our area, He called a few weeks later and said that equipment/cabling locally was replaced or repaired and it fixed several long running issues.
So my questions:
Is anyone else having this?
Is there any way to request the ’local area’ to be checked or whatever like the manager did without going through the months of site visits and phone support first? We are in Elkton MD
Thanks in advance!