Paramount Plus

Having similar issues with P+: slow loading, lagging, pausing - this happens when trying to watch a series episode via the app; movies seem to work OK if loaded on- demand. Note for Xfinity Forum agent: similar problems appear to have been reported on other threads which are closed, although some customers apparently still have issues. Due to yet another rate hike, I just re-upped for 12 months with a 'featured' reduced rate, but I certainly wish that outstanding problems with P+ app had been made known (especially to us long-time customers) so that I could have dumped the app. At the very least, someone on your team should compile/group similar issues and their solutions (if any) into some form of notification. A possible solution was indicated involving an alternatative type of DVR box (with hard drive). If this is best (or only) solution, then it should be communicated to the call center agents. 

Hey bigd4787, thanks for reaching out to Xfinity Support on our forums. We do compile reported issue here on the forums and through ticketing to find larger issues. There is a known issue with the Paramount + app on our X1 boxes and a ticket has been opened with our engineers to get it fixed. Until it is resolved, the work around is to use the app on a different device.

XfinityNicolas - is there any update?  The different posting threads continue to grow.  Saying to use the app on a different device is not an acceptable solution.  

Agree; also, no mention is made of this issue when signing up for the app. As others have commented, updating/replacing the boxes does not correct the issue. After completing the replacement, I now have to go back to "customer loyalty" dept., and because info. regarding this issue is apparently unknown to them, I will once again need to explain it. Otherwise, I will have to beg them to cancel my subscription (12 mo. contract), and oh well, no P+ I guess.  

So, according to "Xfinity Nicolas", this is already understood to be a problem (in corporate speak, it's an "issue", because framing is more important than than communicating facts); if so, there are quite a few "Official Employees" who missed the memo, and continue to respond to each complaint in the typical way.  So, how would we know that, "Nicolas"? What is the method of reporting to customers, who have made the same complaint, that the problem is being addressed? How do you update those customers with any status change? The way the employees are responding gives us no indication that a process exists to "compile reported issue". Another employee indicated on a different thread that a ticket is opened for each separate thread. If xfinity is truly grateful for my "loyalty", then my replies should be sent up the line to someone who might be in a position to provide an actual effective response process.