2 Messages
Paramount Plus with Showtime
I was informed via chat that I have access to Paramount Plus. However, I already pay a lot for Xfinity, and if this issue isn’t resolved, it may be a deal breaker for me. Other options are simply more reasonable.
I would like clear and accurate information. During the chat, I was instructed to visit the website paramountplus.com/activation, select "Connect Provider," enter the code displayed on my TV, and then choose Xfinity. However, I don't see Xfinity listed as an option.
I am confused and feel like I’m being given the runaround. Is Xfinity actually a connected provider? If so, please provide the correct information. If not, please let me know. Thank you.
XfinityJamesC
Official Employee
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2.1K Messages
3 months ago
Greetings, @R_deane! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Paramount+ with SHOWTIME subscription. You have definitely come to the right place for assistance.
I apologize for any confusion that may have occurred because of the similar naming conventions, but there is a difference between Paramount+ with SHOWTIME (https://www.paramountpluswithshowtime.com) and the Paramount+ app (https://www.paramountplus.com).
Paramount+ with SHOWTIME is a premium subscription channel offering access to award-winning original series, movies, documentaries, sports, and more, all commercial-free and live or on demand. It includes the full SHOWTIME On Demand library and eight live linear channels. On the other hand, the Paramount+ app is available to Xfinity X1, Xumo Stream Box, and Xfinity Flex customers, providing access to network shows, movies, original series, and live local CBS stations with sports and entertainment. Paramount+ app offers subscription plans with limited or no commercials.
If you are subscribed to Paramount+ with SHOWTIME through Xfinity, your content will be available through your X1 cable box or the Xfinity Stream app, but not through the Paramount+ app. The Paramount+ app requires a separate subscription. There are plans available through Paramount+ that include both services, but the Paramount+ with SHOWTIME subscription through Xfinity is a standalone service.
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Tek
Problem Solver
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919 Messages
3 months ago
The answer is no. Paramount renamed the Showtime Cable Networks to Paramount+ with Showtime. Super confusion, but in no way does having a cable subscription to Showtime give you access to Paramount+ streaming app.
It's probably the worst rename of a cable network in the history of renaming cable networks. It has nothing to do with Xfinity and has confused everyone.
If you want the Paramount + streaming service you need to pay them directly for a subscription.
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jtbach
Visitor
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4 Messages
3 months ago
According to this, we are supposed to have full access to Paramont+.
Paramount & Comcast Reach a Deal to Offer Free Paramount+ to Xfinity Customers | Cord Cutters News
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mmyers63_pgh
Regular Visitor
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2 Messages
2 months ago
Why do I not get Paramount+ if I was told by support, I should get it, but they were clueless in how to watch it. All the press releases including the one mentioned by jtback above states it will be Paramount+ with no mention it will only be Paramount + with Showtime. Also, received an email back when this was supposed to happen stating I would now have access to Paramount +. This is a lie and illegal advertising since the Paramount+ is not available even though I and other subscribers were told it would be included. Like I said even support says I have it but have no clue how except through the Paramount + provider signup, which Xfinity nor Comcast are shown. I wonder how the PA Attorney General would react to this deception.
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user_kwx20w
1 Message
1 month ago
Same here. I spent an hour today trying to log into the Paramount plus app, to find out with further research I don't have access to the app. My question is whether we can access all Paramount plus programming.
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user_eop9rx
1 Message
23 days ago
Just adding to this convo - this entire process is very misleading and should be illegal. If they are two completely separate services, they should have more differentiating names to make it easier for the consumer to use and navigate. This is really poor business and marketing.
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