Visitor
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1 Message
Not able to get several channels that I have on my plan
I have had xfinity for several years and upgraded once. After the upgrade (on the tv plan) I never got channels that were on the plan, such as Disney, USA, TruTV, etc. The Xfinity assistant that I have to chat with does not get any of the keywords that I type in, therefore it cannot help me. I can't even find a contact phone number......
eZAK61
Contributor
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30 Messages
4 years ago
If you want to contact the customer support over a call, you can call on the 24/7 helpline for any service related issue 1-800-Xfinity.
You can call 1-800-391-3000 to speak to an Xfinity representative.
MAYBE !!
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Again
Expert
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30.9K Messages
4 years ago
The 800-391-3000 number is for Comcast Business. Call either the 1-800-COMCAST number or the number on your billing statement.
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Sparty1966
Contributor
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37 Messages
4 years ago
Best of luck to you. Have lost channels consistently that were part of my plan. Their explanation "well, that plan no longer exists" despite me being on a two year contract from that plan. Hope you get them back. And even better luck getting in touch with someone that can help you. I am very tech savvy, so when someone asks if I have rebooted the cable box I know I am in trouble. Then at the end they tell you you need a service tech to come out (it is a charged visit despite their equipment not working).
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XfinityJamesC
Official Employee
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1.6K Messages
4 years ago
Greetings, @user_188383! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your lineup, but you have definitely come to the right place for assistance.
If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, and then select "Xfinity Support" to initiate a live chat.
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user_5b3973
Visitor
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5 Messages
4 years ago
Hello. I signed up for 200+ channels over a week ago, I only get 10 channels, techs, tell me it's a xfinity problem. But that does me no good, Really starting to regret my decision.
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user_5b3973
Visitor
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5 Messages
4 years ago
I do not see a chat icon on this page
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