Hey there user_4v3k9j, thanks for posting on our forums! I'm sorry you haven't been able to enjoy your hockey games recently! Though we don't have an estimated time for a fix, our engineering team is aware of the issue and currently working towards a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I spent more than an hour on the phone with Xfinity to no avail. In the end, the response was “nothing wrong with Xfinity. Problem is at the source broadcast (NHL Network).”
I tried to find a contact at the NHL Network without success.
Hi there @user_h37yjt and welcome to Comcast. Thank you so much for reaching out to us regarding your TV channels. Now I do not see any issues reported on our end. When you tune to the channel, are you getting a live feed or no?
Thank you so much for your patience! I did look into this in another tool and it seems that there is an incident ticket opened already. At this time there is not ETA on a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityRoberto For me, yes I can get the live feed if I know the game is on when the display is "Program Info Unavailable", but I am unable to record it.
@XfinityRoberto It would be great if this was fixed sooner rather than later. This is a premium service that we are paying for. For me, it was working fine up until about a week ago, then this happened. Someone on the Xfinity end should be able to see what changed and fix it. Thank you.
We do apologize for any inconvenience this is a known issue that a ticket was opened up for on the 13th our engineer teams are looking into this to get this resolved as soon as possible, currently there's no Temporary solution
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I don’t know the tech, buy I am wondering…because I can watch the broadcast live when I know it is on but I cannot record it, perhaps Xfinity is receiving the feed from the source network as a streaming service that Xfinity is “broadcasting” to the end user.
Good afternoon user_h37yjt if you require assistance, we would be happy to help.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
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Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’m having the same issue as everyone else. Half of the channels that broadcast NHL Center Ice are displaying “Program Info Unavailable” and the DVR won’t record the games. It’s been more than a week since this issue began. When are you going to solve this?
user_vyo822
Visitor
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5 Messages
3 days ago
Yes, this has been going on for several days. You are still able to watch the games (when you know that they are on), but are unable to DVR them.
Comcast/Xfinity needs to fix this issue.
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EG
Expert
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114.5K Messages
3 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.
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user_vyo822
Visitor
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5 Messages
3 days ago
Why does this show "Accepted Solution" when there has been no solution to this problem?
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user_764c3b
Visitor
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6 Messages
3 days ago
I am having the same problem as well. For just one year I’d like to see center ice not have issues on XFINITY. Every year there’s a problem .
This should not be marked accepted solution because the problem still exists. XFINITY needs to fix this.
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user_vyo822
Visitor
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5 Messages
3 days ago
Yes, Comcast / Xfinity, this is an ongoing issue with multiple customers having the same problem.
I have been on a DM/Chat on X/Twitter for 7 hours now trying to address this issue, and nothing that they are doing has helped. SEVEN HOURS!
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user_4v3k9j
Visitor
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2 Messages
2 days ago
Same.Spoke to CS over a hour before becoming frustrated and hanging up.Trying to get it escalated.Did get a $28 credit.
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user_h37yjt
Visitor
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8 Messages
1 day ago
Looks like another night unable to record and watch the Capitals game. Why?
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user_h37yjt
Visitor
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8 Messages
1 day ago
I spent more than an hour on the phone with Xfinity to no avail. In the end, the response was “nothing wrong with Xfinity. Problem is at the source broadcast (NHL Network).”
I tried to find a contact at the NHL Network without success.
0
0
XfinityRoberto
Official Employee
•
2K Messages
1 day ago
Hi there @user_h37yjt and welcome to Comcast. Thank you so much for reaching out to us regarding your TV channels. Now I do not see any issues reported on our end. When you tune to the channel, are you getting a live feed or no?
5
0
user_h37yjt
Visitor
•
8 Messages
15 hours ago
I don’t know the tech, buy I am wondering…because I can watch the broadcast live when I know it is on but I cannot record it, perhaps Xfinity is receiving the feed from the source network as a streaming service that Xfinity is “broadcasting” to the end user.
1
0
user_foftm1
Visitor
•
1 Message
12 hours ago
I’m having the same issue as everyone else. Half of the channels that broadcast NHL Center Ice are displaying “Program Info Unavailable” and the DVR won’t record the games. It’s been more than a week since this issue began. When are you going to solve this?
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