NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice.  5 days ago my issue started.  The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available".  I can watch the games live as they are happening but I can not record games or set up future recordings.  I spent time on the phone with customer service they reset the box several times nothing fixed the issue.  All other channels are working fine.