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tstack
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660 Messages

Wednesday, June 10th, 2026 11:15 AM

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Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone else has this problem with Comcast of Garden State, NJ system. Thanks

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26 days ago

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Official Solution

tstack

Contributor

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660 Messages

26 days ago

Hello, Yes Music Choice channels are working again. Had Tech come out he said the X1 box (XG1v4) can't handle the current upgrades they are doing in my area something to do with the "Nodes" so the Tech installed Xi6-T Wireless 4K box and everything works perfect and no issues with Music Choice channels. I was a little worried about the Cloud DVR but nope everything records fine and the picture looks better. So for me it was just getting this Xi6 box installed. Also this Xi6 box can be your Primary Only box.

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XfinityBenjaminM

Official Employee

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3.2K Messages

2 months ago

 

tstack Hi there! Thank you for reaching out. If you haven't already, we suggest using your X1 voice remote and saying "system refresh." This will trigger your X1 box to fully refresh, and we're hoping it resolves the issues you're having. If that still doesn't help, please let us know; there may be additional factors that are negatively impacting your viewing experience.

 

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tstack

Contributor

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660 Messages

Hello, Did the Refresh and Restart both didn't resolve the Music Choice channels with "Breaking Up and Unlistenable" All regular channels work fine.

2 months ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

 

tstack Hello! Thank you for your reply. When you are trying to listen to one of your music channels, does an error code or error message ever come up?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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tstack

Contributor

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660 Messages

No - Picture breaks up and sound is also breaking up. Works fine on Xfinity Stream 

(edited)

2 months ago

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XfinityJanelle

Official Employee

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2.3K Messages

We can take a closer look to see if there is anything going on with the account. I am not seeing anything for the music channels as a widespread issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 months ago

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NCY

New Poster

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8 Messages

28 days ago

Did you get this fixed?  I am having the same problem for months.  A tech came out and said it's a 'network' issue and he doesn't know when it will get fixed.  He said it was a low priority.  To whom?  It is high priority to me.

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tstack

Contributor

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660 Messages

Hello, Yes Music Choice channels are working again. Had Tech come out he said the X1 box (XG1v4) can't handle the current upgrades they are doing in my area something to do with the "Nodes" so the Tech installed Xi6-T Wireless 4K box and everything works perfect and no issues with Music Choice channels. I was a little worried about the Cloud DVR but nope everything records fine and the picture looks better. So for me it was just getting this Xi6 box installed. Also this Xi6 box can be your Primary Only box.

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28 days ago

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NCY

New Poster

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8 Messages

Thanks so much for the info.

27 days ago

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XfinityJustinM

Official Employee

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915 Messages

Thanks for circling back to let us know that your picture issues on the Music Choice channels has been resolved, @tstack. There are areas that become All Internet Protocol (ALL IP) with some of our network upgrades. I live in one of those areas as well, and was shocked by how well the wireless Xi6 box works as well! The future is now, haha. I'm glad the technician was able to get the ball rolling on the swap! Always nice seeing a familiar username on the forums, see you around! 👋

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

26 days ago

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