pamm2's profile

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71 Messages

Saturday, May 14th, 2022 10:24 PM

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MLB Extra Innings problems

Hi, Comcast/Xfinity. As others have posted, MLB Extra Innings has had problems since (for me, at least) April 28, 2022.  The guide has been inaccurate or, worse, doesn’t display a game that is airing.  Recording a game has been an exercise in frustration and creative profanity because setting a recording or a series recording has been almost impossible with the guide not working.  I thought I could work around the guide issue by setting a 3019 channel recording for a specific time range, but it only recorded for a few minutes before the recording halted, presumably because the MLB Extra Innings guide wasn’t displaying a game the recording could identify. Two weeks ago I set up a Yankees series recording on ch 3019 from the guide when it displayed a Yankees game. I verified the recording in ‘scheduled recordings’, but the recording would disappear from scheduled recordings OR it would record on the opposing team’s channel feed (despite specifically setting it up to record ch 3019).  I have also experienced the system ignore my extended recording time parameters and simply stop recording in the middle of a game. This recording issue happened twice this week alone, so I missed Shohei Ohtani’s first grand slam in Anaheim stadium, as well as Aaron Judge’s walk-off the following night.
It looks as though the guide is back up and running, so thank you, Comcast, for that.  I spent hours and hours trying to figure out why the MLB Extra Innings channels and my recordings had lost their little electronic minds, which is time I won’t get back.  I’m curious how many games are being shown on other streaming platforms this season that aren’t being shown on Extra Innings, and if it’s still worth it to have Extra Innings?

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Contributor

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71 Messages

4 years ago

To follow up my previous post, the MLB Extra Innings guide seems to be fixed in that it displays games airing and to be aired, but setting up a series recording still doesn’t work right. I set up a series recording from the Yankees channel 3019 to record Yankees live games, extended stop time, press confirm. Then I confirm the recording I’ve just set up by going to my scheduled recordings, and I show that my Yankees series recording is indeed set up to record, but it’s set up to record from the opposing team’s feed. I took photos of the problem. Where should I send them?

Contributor

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71 Messages

4 years ago

To follow up my previous post, the MLB Extra Innings guide seems to be fixed in that it displays games airing and to be aired, but setting up a series recording still doesn’t work right. I set up a series recording from the Yankees channel 3019 to record Yankees live games, extended stop time, press confirm. Then I confirm the recording I’ve just set up by going to my scheduled recordings, and I show that my Yankees series recording is indeed set up to record, but it’s set up to record from the opposing team’s feed. I took photos of the problem. Where should I send them?

Official Employee

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3K Messages

Hello, @pammarko thank you so much for bringing this to our attention and for using our Xfinity Forums as a tool to get help. We would like to take a deeper look into the recording issue with you so we can work together. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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71 Messages

Hi, XfinityJorge - your name doesn’t appear in the drop down list when I try to send you a PM…?

Contributor

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242 Messages

Hello, @pammarko 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

Visitor

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1 Message

Were you able to resolve the set up for recording?  We have had this problem last year and this year where we specifically choose St. Louis Cardinal games and the DVR records the opposing teams feed always. Why would you set a favorite team and then record the opposite? I have to manually go into each game, pick other times and select 3026 and then cancel the opposing team feed.  How do we fix this??

Contributor

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71 Messages

I’m now having issues with the single-game recordings not recording the Yankees games. The series recordings I set up Yankees are still recording the opposing team’s feed, so each day I go in and set a single game recording on channel 3019 from the guide, then I confirm the recording is set by double checking that it’s listed in my scheduled recordings.  However, for the last few days, the game DOESN’T record.  AACK!

Contributor

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24 Messages

4 years ago

I am so tired of hearing tech support telling me that engineers are working on the problem and that my account has been credited.  And, so far, nothing.  Not problem solved.  No credits applied.  I want to record all Yankees games with one click.  That IS an option according to the screen and something I've done successfully in years past.  But, now, Xfinity is only recording the opposing team's broadcast; not the Yankees broadcast I've set up to record.  This is nuts.  I haven't spoken to one person at Xfinity who appears to even understand the problem, much yet solve it.  One more time...If I click to record all Yankees games, the system will record the specific broadcast based on the alphabetical order of the team.  If the NEW YORK Yankees are playing the BOSTON Red Sox, the Red Sox broadcast will be recorded.  If The NEW YORK Yankees are playing the TAMPA BAY Rays, the Yankees broadcast will be recorded.  As I'm typing this I'm realizing this isn't nuts, it's COMPLETELY nuts. 

Problem Solver

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567 Messages

Thanks for letting us know about the troubles you're having with recordings. Our team is still working on resolving this issue. We will be providing an update as soon as we have one to share. Thank you for your patience through this issue.

I no longer work for Comcast.

Visitor

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13 Messages

@user_c2af0a​ I hear ya………NOTHING but issues……..then throwing credits at you but NEVER solving the problem!  FRUSTRATING!!!!!

Visitor

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1 Message

4 years ago

Yep, yep, and yep! Same issues as described above. Ridiculous, to say the least, and a ripoff-MLB XI. Patience is a virtue, but come on, Xfinity! When will these issues be resolved, or a credit issued?? Recorded today’s Cub’s game on CH 3005, then verified recording in Scheduled Recordings-all good. Nope, sat down this evening to watch with Dechais & Sciambi announcing, but game was recorded on Red Sox Ch. These announcers aren’t bad, but for us, Marquee announcers are part of the package. 

Contributor

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342 Messages

Thank you for reaching out through our forum. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

Contributor

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24 Messages

4 years ago

I've given up on even trying to get Xfinity to understand the problem.  I just get up every morning - it's become routine now - and set CH 3019 (Yankees) to record the game.  I can guarantee getting the Yankees announcers by clicking on "Just This Game" rather than "All Games" during the set-up process.  Why this happens?  I don't know.  One tip to offer.  In order to be certain I record the entire game, I not only extend the recording time by one and a half hours (max allowed) during the recording set-up, but I also set to record the show that comes on after the game broadcast.  I'm not in front of my TV now.  I think that before and after the games there's a generic "MLB Extra Innings" program.  I set it for four or five hours.  This may seem like overkill but, at worst, if the game runs long I get to see the end.  At best, if there's a lengthy rain delay, I'll still get to see the entire game.  Good luck.  And, again, for those of you who root for a team like the Cubs (letter "C") you should get all the Cubs broadcasts as long as they're not playing a team like the Red Sox (letter "B") or the Braves (letter "A") who, alphabetically, come before "Chicago".

Visitor

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4 Messages

4 years ago

I’m having the same problem this season for 3019, it will not serial record for 3019, it defers to the lower channel number depending on the opponent. I’ve  been dealing with it but love to know if there was a fix. I’m also having spotty reception the past two days ….

Visitor

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7 Messages

4 years ago

The last two days I can’t get my MLB extra innings channels to work. Sometimes it says channel is temporarily unavailable. Other times the game comes on for a minute that the screen goes black again. 

Visitor

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13 Messages

@user_29f8f1​ same here

Visitor

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5 Messages

4 years ago

I am having the same issue...it worked earlier today, but now it's back to having problems.

Visitor

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13 Messages

@user_cebaa0​ worked all day until MY game came on and the channel is “temporarily unavailable “🤬

Visitor

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7 Messages

4 years ago

Stinks. I don’t understand what the issue is

Visitor

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13 Messages

@user_29f8f1​ They say they’re going to call you and DON’T and they say they’re crediting your account for the inconvenience and DON’T!!! They want to keep customers but their customer service [Edited: "Language"]!

(edited)

Visitor

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2 Messages

You guys suck big time

Visitor

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2 Messages

4 years ago

I have been trying to explain that my MLB EXTRA INNINGS has been glitching in and out for the past 2 days…all Xfinity does is “checks my feed”. It’s obviously a bigger problem then just my box 🙄

Visitor

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13 Messages

@user_54cb61​ ditto here😡!

 They do the same stuff that I already told them I tried….NOTHING works!!!! Then they tell me to wait!!!!

(edited)

Problem Solver

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954 Messages

Hello @user_29f8f1. I am sorry to hear you are having issues with your MLB Extra Innings. It has been a couple of days. Ae you still having issues, or where you able to get this resolved?

I no longer work for Comcast.

Visitor

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7 Messages

4 years ago

They told me that it is just a problem with MLB extra innings and not Comcast. All of my other channels work fine.

Visitor

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13 Messages

@user_29f8f1​ All of my channels work fine too EXCEPT that one.

Visitor

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2 Messages

@user_29f8f1​ that can’t be true because my MLB EXTRA INNINGS works perfectly fine on my xfinity app, just not from my set top box 🙄🙄

Contributor

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24 Messages

4 years ago

I'm out of town so I haven't experienced the problems you're describing but I can tell you that in all my conversations with Comcast/Xfinity about similar issues earlier in the season, the representatives with whom I spoke hardly knew what MLB Extra Innings was, much less be able to diagnose a problem.

Visitor

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5 Messages

4 years ago

Started out fine today, but now my Orioles/Yankees game is starting to glich out again....i'm just gonna sign on to mlb.tv and watch that way. Comcast and Extra Innings needs to fix this, or i'm gonna want the rest of my money back. It was perfectly fine before the all star break....what [Edited: "Language"] changed?

(edited)

Visitor

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12 Messages

@user_cebaa0​ Same here, started out fine, but as day goes on it keeps getting worse.

Visitor

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13 Messages

@user_cebaa0​ it was relatively fine before the ASG and now nothing but problems………3 days for me now 😡FIX IT!!!!!!!

(edited)

Contributor

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24 Messages

I'm currently out of town so can't provide any additional comments.  However, I'm curious as to whether anyone has looked into MLB.TV as an alternative to Extra Innings.

Contributor

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71 Messages

4 years ago

My attempts to set up a series recording for Yankees games on channel 3019 continue to be thwarted; the series recordings of Yankees games I set up for channel 3019 (the Yankees feed) end up recording from the channel/feed of the opposing team. 
To be fair, there was about a week in mid June when I gave the series set-up another shot, and it worked! For a few days. Then my series recording defaulted to the opposing team’s feed.

I am able to successfully set up a single game recording that ‘holds’ the Yankees feed, but that doesn’t help me if I’m away from my tv. 
I will be asking for a credit because it’s teeth-grindingly annoying to have dealt with this all season.

(edited)

Visitor

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3 Messages

4 years ago

Here we go again. No access to any games.

Contributor

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234 Messages

@user_0db6d4 Hi there, thank you for taking the time to reach out to Xfinity Community Forum to express your concerns. I understand you are having some issues enjoying the games with your Xfinity services, and it would be my pleasure to help. Are you having issues with all channels and games, or just specific ones? Also, are you viewing it from the cable box or streaming? 

I no longer work for Comcast.

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