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user_o5y68w
1st Topic

2 Messages

Tuesday, December 10th, 2024 9:37 PM

missing TBS

Central IL -  TBS won't tune in thru cable box and completely disappeared from the app on the Roku player.  Have tried all the fixes in the forum 

Question

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Updated 

15 hours ago

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user_tbu8r8

1 Message

4 days ago

Having the same issue. Extremely frustrating!

1

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XfinityJeniece

Official Employee

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2.5K Messages

Hey there, user_tbu8r8, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to help you with troubleshooting your channel lineup. Are you only having issues with TBS? Have you tried any troubleshooting steps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_key82f

1 Message

3 days ago

So we are just out of luck or something?

1

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XfinityJorge

Official Employee

 • 

1.7K Messages

 

user_key82f Hi there! We are sorry to hear you are also having issues with TBS. Our team is here happy to work with you and to help make sure you are able to enjoy your favorite channels. Is it still down right now?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 hours ago

0

XfinityAlfonso

Official Employee

 • 

1.2K Messages

2 days ago

Hello user_o5y68w is this TBS issue still occurring? 

 

2

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user_o5y68w

2 Messages

Yes.  It is still missing from both the cable box and the Roku Xfinity app

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2 days ago

0

XfinityMartyR

Official Employee

 • 

1.6K Messages

@user_o5y68w We can take a closer look for you. Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

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