Visitor

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1 Message

Friday, December 26th, 2025 11:49 PM

I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?

We had access until it recent separation from NBC. 

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Official Employee

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512 Messages

1 month ago

Hi @user_psr8w1, I would suggest performing a restart of your box if you have not done so already. As you mentioned, this was just a rebranding and should not have impacted your channel lineup in any way. Check out the article below to see the many ways you can restart your device, and please let us know if this resolved the issue. 👍

Restart your X1 TV Box

Visitor

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1 Message

Nope. My local branch of Xfinity has bumped that to a premium tier. If you want MSNow (& a few other channels) you have to buy an extra package. Fox news, CNN, & a bunch of lesser “news” channels remain with the basic package (our local Xfinity bumped prices some months back, and are now dropping channels, so you are paying more & getting less). In our area, Comcast/Xfinity have a monopoly, so you're stuck. We are currently looking at other internet options so we can get away from this [Edited: "Inflammatory"] company.

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Official Employee

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804 Messages

I understand losing a channel you've come to known as available isn't ideal in any way, and your feedback means the world to us. If you'd like more information on any channel tiers that include MSNow, we're happy to help in any way we can. For future notices like channel lineup changes, just know that outside of posting notices directly onto your bill, we always keep our xfinity.com/programmingchanges page updated or customers to check out any time as well, so please use it as needed 👍

Visitor

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1 Message

What are the channel tiers that include MSNOW and what are the charges, if any..

Official Employee

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2K Messages

Hi there, @user_qzclky. You can find channel lineups and what they contain in your area right here : https://www.xfinity.com/learn/channel-lineup-bundles!

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Visitor

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1 Message

Why no notice about dropping channels???????  I just spoke to someone yesterday and no mention of this.  What is going on ????i 

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