Laurie3101's profile

Contributor

 • 

82 Messages

Sat, Oct 30, 2021 8:10 PM

Closed

Freeform not working today

I cannot view Freeform channel at all today. It states this channel is temporarily unavailable right now. I have been watching the Halloween movies this month and was hoping to watch a few more.  

Accepted Solution

Laurie3101

Contributor

 • 

82 Messages

8 m ago

@XfinityAirelle

XfinitySheila helped me out today and fixed Freeform. Thanks.

This comment was created from this reply

Official Employee

 • 

887 Messages

10 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

Laurie3101

Contributor

 • 

82 Messages

@XfinityAirelle 

I sent a message and there was no response. I see that I am not the only person with this issue. I have also tried the HD levels for this channel and it says the same thing. This channel is temporarily unavailable. I have rebooted my box several times and the channels don't work. This is now over a week now. There is clearly something really wrong with these channels. I pay over $251 for my service. It would be nice if it worked.   

Laurie3101

Contributor

 • 

82 Messages

@XfinityAirelle

XfinitySheila helped me out today and fixed Freeform. Thanks.

This reply has been converted into a comment

Visitor

 • 

1 Message

How was it fixed by them? Help!

Official Employee

 • 

655 Messages

Hi, @user_d4f573. It appears we helped troubleshoot this privately after a direct message was sent. To confirm, are you having an issue with Freeform as well, or is it with another network? Can I have more details about what you see on your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

8 m ago

Same here, only channel not working is FreeForm airing all of the Christmas Movies 😩

XfinityMikeB

Official Employee

 • 

723 Messages

@user_5a1b9c I would like to help out. Can you direct message me your address and name? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here