Free TV Week 2022 - Presented by Xfinity Rewards

@Catshark75​ 

Again we apologize that you continue to experience issues watching Christmas Story Christmas. Can you please answer the following questions? When choosing to play, do you see the “Play Free to Me”? Is this issue happening on all television boxes or just one? Are you having issues with any other HBO content?

We look forward to hearing back from you. Thank you in advance for your responses.

It doesn't have the "Play Free To Me" option, but does show up listed (as seen in image) as a free movie on every box/TV (2 of them) in the house.  Since the seeming fix, haven't noticed issues with other free content (yet).

Wanted to update, and let XFinity know, there's probably a glitch/mislisting in the FreeTV section.  Was looking closer at where Christmas Story Christmas was listed, and noticed the "show more" has 20,800 showing as a total, and highly doubtful the intent was to have that many free, yet, each listing says "FREE" under it, while there are many that don't have the "play free to me" option. 

If you click on the FreeTV menu-logo, scroll way down to the "All Free Movies to watch this week" section, and click "View All", there's just under 21K movies in there saying "FREE" in the info just below their thumbnail. 

As for us, we ended up getting a 3-month/$1.99 HBOMax deal and watching Christmas Story Christmas that way. 

@user_bafeaa​ 

We apologize you are experiencing issues watching Free TV Week content. Can you please answer the following questions? Are you attempting to watch Free TV Week content via the Free TV Week tile? What is the model number for you X1 device? Is your issue happening on all of your television boxes or just the one?

Answers to these questions will help us to better identify and resolve your issue. We look forward to hearing back from you.

Additionally, we ask that you please refrain from authoring multiple posts on the same topic. Duplicate posting creates slowness in responses by employees and can create confusion for other users attempting to assist you. Furthermore, duplicate posting does violate our Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policy. We ask that all users review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Please note, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. 

@Mr_Wojo​ 

Thank you for posting your Free TV Week question here in our Xfinity Forum. The full On Demand offering of HBO Max is available to all Xfinity customers during Free TV Week 2022. You will have to navigate to the content via the Free TV Week tile in the On Demand section of your guide. From there you can choose the full offering from HBO Max via the "network" section. 

Additionally, we ask that you please refrain from authoring multiple posts on the same topic. Duplicate posting creates slowness in responses by employees and can create confusion for other users attempting to assist you. Furthermore, duplicate posting does violate our Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policy. We ask that all users review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Please note, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. 

Please let us know if you have any other questions or comments. 

@user_68a183​ 

Welcome to the Xfinity Forum and than you for posting your questions here. You can access all available Free TV Week via the Free TV Week On Demand tile.

Additionally, we ask that you please refrain from authoring multiple posts on the same topic. Duplicate posting creates slowness in responses by employees and can create confusion for other users attempting to assist you. Furthermore, duplicate posting does violate our Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policy. We ask that all users review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Please note, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. 

Please let us know if you have any other questions or comments.

@user_20b6dd​ 

Welcome to the Xfinity Forum and thank you for posting your question here. When attempting to watch Starz content are you doing so through the Free TV Week tile in the On Demand section of your guide? This is the only way that any Free TV Week Starz content will play absolutely free without the need to sign in further. 

Please let us know if you have any other questions. 

@RadioSid​ 

Thank you for posting your question here in the Xfinity Forum. We attempted to make all programming available for Free TV Week. I am happy to report your concern, but there may be a chance that due to licensing agreements, this may not be available for free. Thank you for sharing. If this is a mistake, this will be remedied automatically.

@Grogery​ 

Thank you for posting your Free TV Week questions here in our Xfinity Forum. When attempting to access HBO content are you navigating to that content via the Free TV Week tile in the On Demand section of your guide. This would be the only way to access all Free TV Week content. If you are accessing content that way, can you please share specific titles that you are experiencing this issue with.

Please let us know if you have any other questions.

@user_ajb​ 

Welcome to the Xfinity Forum and thank you for posting your question here. We have made the full HBO On Demand library for free during Free TV Week. If you are not seeing it on the list then there is a chance that the particular movie you are attempting to watch is simply not available On Demand. If there is a specific movie you are looking for, we can check it's availability for you.

As for advertising, we posted about Free TV Week here in our Xfinity Forum approximately 4 days before the event began. You will notice some of our marketing articles/videos below and their publish date sharing information about this event. We also sent out email alerts to customers (ensure you are opted-in to marketing communications from us in My Account) and added the Free TV Week tiles to the Xfinity guides last week to prepare customers. 

https://www.xfinity.com/hub/free-tv-movies/free-tv-week - published Nov. 21, 2022

https://corporate.comcast.com/press/releases/free-tv-week-2022-xfinity-rewards-november-22 - published Nov. 21, 2022

https://www.youtube.com/watch?v=cfPRhBJIV68 - published Nov. 21, 2022

We hope this provides you the information you are looking for. In the future, we ask that you please refrain from authoring multiple posts on the same topic. Duplicate posting creates slowness in responses by employees and can create confusion for other users attempting to assist you. Furthermore, duplicate posting does violate our Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policy. We ask that all users review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Please note, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. 

@user_8h3l9d​ 

Thank you for posting your questions here in our Xfinity Forum. We apologize for the confusion, Free TV Week ended on 11/28/2022. However, there is plenty of free content to continue watching on Xumo and Peacock Premium. 

Please let us know if you have any other questions.

@user_4898ed​ 

Welcome to the Xfinity Forum and thank you for posting your question here. As mentioned by me earlier in this thread, we posted about Free TV Week here in our Xfinity Forum approximately 4 days before the event began. You will notice some of our marketing articles/videos below and their publish date sharing information about this event. We also sent out email alerts to customers (ensure you are opted-in to marketing communications from us in My Account) and added the Free TV Week tiles to the Xfinity guides a week prior to the event starting to prepare customers. 

https://www.xfinity.com/hub/free-tv-movies/free-tv-week - published Nov. 21, 2022

https://corporate.comcast.com/press/releases/free-tv-week-2022-xfinity-rewards-november-22 - published Nov. 21, 2022

https://www.youtube.com/watch?v=cfPRhBJIV68 - published Nov. 21, 2022

I hope this addresses your concerns. Please let us know if you have any other questions.