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BrotherHawk
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21 Messages

03/20/2026 5:49 PM

ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please.

Thanks for your time!

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6 hours ago

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user_c6754e

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5 Messages

6 months ago

I can't get it to activate either. Little or no help from Xfinity or Disney. This happens every time Xfinity "offers any new things, it doesn't work.

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XfinityKei

Official Employee

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2.7K Messages

6 months ago

@BrotherHawk Thanks for reaching out to our team for help. Can you tell us more about what happens when you try to activate?

How are you activating this an offer; Through the Xfinity rewards site or an your email?

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BrotherHawk

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21 Messages

Thank for your reply. After days of trying different methods. I was finally able to activate the offer via the xfinity app.

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6 months ago

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XfinityJorge

Official Employee

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3.3K Messages

Awesome, we are happy to hear that you were able to use our app to get that set up. Our app is a great resource and I hope you continue to use it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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user_lsaz7f

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I have the same problem.  I have received several emails over the past month telling me I need to activate espn unlimited.  When I click on the provided icon I either get "something went wrong we are sorry please try again later"  or, more recently an espn logo with an hour glass within it which does nothing.   I have had at least three (very long) sessions with a live agent and despite being sent links which do not help and being told to try again in 24 hours I still have the problem.  Can you please explain how to rectify once and for all. Thanks.

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5 months ago

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XfinityThomasD

Official Employee

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2K Messages

 

user_lsaz7f Where in the following steps do you receive an error?

Steps to Activate:

  1. Navigate to Xfinity Subscription Hub (http://Xfinity.com/yoursubscriptions) 
  2. Click Activate next to or under the ESPN logo
  3. A popup will appear, alerting you that you are leaving the Xfinity website to activate ESPN Unlimited
  4. Click Activate ESPN Unlimited
  5. You will be directed to the ESPN activation flow on ESPN.com
  6. Click Agree & Activate
  7. You will be prompted to enter an email address and password
  8. Visit the ESPN app to start streaming

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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user_qx41kz

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This 8 step activation plan did not work last Saturday or today-Monday. Usually does not work past step 1. Only once on Saturday  was I able to get to step 6 but  got a "sorry something went wrong message " when Activate button was pushed. Live person from Xfinity could not help on Saturday...suggested I try later and sent a useless connection email. That did not work today. Only reason I want ESPN Unlimited is because it Includes ESPN + which I want for football season. So unless Xfinity fixes this [Edited: "Profanity"] free offer, I'll just continue to buy ESPN+ in the fall. But stop sending "it is included with my plan emails" please.

(edited)

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5 months ago

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Rod40

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1 Message

5 months ago

I have the same problem. Please help me.

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XfinityThomasA

Official Employee

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3.8K Messages

 

Rod40 - Our team is absolutely here to help, and we know how frustrating these situations can be. Could you share a bit more about what you’re experiencing and any steps you’ve already tried? We’ll work with you to get to the bottom of this and find a solution together.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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cajunflix

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3 Messages

Same issue here. When trying to activate a popup says, "

Something unexpected happened

Please close this pop up and try again. If the problem persists, try again later."

This has been going on for days now.

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4 months ago

XfinityChristy

Official Employee

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3.1K Messages

 

cajunflix Hello, thank you for reaching out and for sharing those details. I’m sorry you’ve been dealing with that error message for several days when you’re trying to activate an offer. There are a few things you can try to help resolve or work around this issue:

First, try basic browser troubleshooting

  • Clear your browser’s cache and cookies
  • Try a different browser such as Chrome, Edge, or Safari
  • Open a private or incognito window and attempt activation again

Next, try a different device

  • If you are using a phone, try a computer or tablet instead
  • Make sure your Xfinity account is fully signed in before clicking the activation link

You can also try accessing the offer directly from your account

  • Sign in at: https://www.xfinity.com
  • Go to Account > Services & Subscriptions
  • Look for the ESPN offer and attempt activation from there instead of the pop up

If the pop up error continues

  • Disable any pop up blockers or extensions temporarily
  • Make sure your browser is up to date

If you’re still seeing the same message after trying these steps, I’d be happy to take a closer look with you. We’re here to help every step of the way.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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user_rsfjrz

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1 Message

2 months ago

I have the exact same issue as cajunflix. I get the same error message. I've tried 3 different browsers on my phone and now switched to my laptop, cleared cache, still get the same error message of "something unexpected happened."

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chathlak26

Visitor

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1 Message

Same issue -- I've tried the mobile app and three different browsers with the direct link. I've signed in and out multiple times to try and refresh.

From an engineering perspective, It is absolutely ridiculous that this thread has been going on for months and the engineering team still hasn't fixed the bug, when this user experience should be as simple as "the user clicks the button and, ta-da, the button works."

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1 month ago

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cajunflix

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3 Messages

I gave up and switched companies. Works fine for everyone else. Heh. Support never could help me. They tried. No solution. 

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1 month ago

XfinityAbby

Official Employee

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1.2K Messages

Hello @chathlak26 are you getting any error messages? Do you see the subscription showing in your subscriptions page? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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julia12

Regular Visitor

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3 Messages

I went to the Xfinity store and the employee couldn’t activate ESPN + either. Then said it really wasn’t available to me.  I hate Xfinity 

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13 days ago

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XfinityKei

Official Employee

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2.7K Messages

@julia12 I'm sorry to hear you're having an issue with activating Espn+. Our team is here to help. Can you provide us with more information, so we can resolve your concerns for you?

Is this part of a bundle deal you signed up for?

Are you trying to access via your cable box, website or an app on your phone? Are you seeing any error messages or error codes?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 days ago

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user_2ifb2h

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1 Message

13 days ago

i click on activate and the only provider that shows up is fubo. I don't have fubo i have xfinity.  they suck as usual...........

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XfinityMarcus

Official Employee

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2.4K Messages

user_2ifb2h thank you for using the Xfinity Community Forums page to reach out today. Have you attempted to clear your cache before accessing that activation link?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 days ago

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user_r8uokh

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1 Message

6 hours ago

I am having similar problems. I have never gotten past step 2 listed above. On my computer, I get a message stating "Activate your Xfinity service first for access to streaming services" when trying to activate the offer. This makes no sense as I have had active Xfinity service for years.

On my phone after clicking the link in the email and going into the Xfinity app, I get "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried multiple times but am always told to try again later. Nothing is getting fixed.

I have done both of these on multiple devices over the course of several months. I am pretty frustrated at this point. I went to a store today and nobody working had any idea how to help me. Most weren't even aware this was something that should be available. 

Please help!

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