ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please.

Thanks for your time!

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user_c6754e

Visitor

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5 Messages

2 months ago

I can't get it to activate either. Little or no help from Xfinity or Disney. This happens every time Xfinity "offers any new things, it doesn't work.

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XfinityKei

Official Employee

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2.4K Messages

2 months ago

@BrotherHawk Thanks for reaching out to our team for help. Can you tell us more about what happens when you try to activate?

How are you activating this an offer; Through the Xfinity rewards site or an your email?

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BrotherHawk

Regular Visitor

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21 Messages

Thank for your reply. After days of trying different methods. I was finally able to activate the offer via the xfinity app.

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2 months ago

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XfinityJorge

Official Employee

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3K Messages

Awesome, we are happy to hear that you were able to use our app to get that set up. Our app is a great resource and I hope you continue to use it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_lsaz7f

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1 Message

I have the same problem. I have received several emails over the past month telling me I need to activate espn unlimited. When I click on the provided icon I either get "something went wrong we are sorry please try again later" or, more recently an espn logo with an hour glass within it which does nothing. I have had at least three (very long) sessions with a live agent and despite being sent links which do not help and being told to try again in 24 hours I still have the problem. Can you please explain how to rectify once and for all. Thanks.

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2 months ago

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XfinityThomasD

Official Employee

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1.8K Messages

user_lsaz7f Where in the following steps do you receive an error?

Steps to Activate:

Navigate to Xfinity Subscription Hub (http://Xfinity.com/yoursubscriptions)
Click Activate next to or under the ESPN logo
A popup will appear, alerting you that you are leaving the Xfinity website to activate ESPN Unlimited
Click Activate ESPN Unlimited
You will be directed to the ESPN activation flow on ESPN.com
Click Agree & Activate
You will be prompted to enter an email address and password
Visit the ESPN app to start streaming

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_qx41kz

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1 Message

This 8 step activation plan did not work last Saturday or today-Monday. Usually does not work past step 1. Only once on Saturday was I able to get to step 6 but got a "sorry something went wrong message " when Activate button was pushed. Live person from Xfinity could not help on Saturday...suggested I try later and sent a useless connection email. That did not work today. Only reason I want ESPN Unlimited is because it Includes ESPN + which I want for football season. So unless Xfinity fixes this [Edited: "Profanity"] free offer, I'll just continue to buy ESPN+ in the fall. But stop sending "it is included with my plan emails" please.

(edited)

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1 month ago

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Rod40

Visitor

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1 Message

1 month ago

I have the same problem. Please help me.

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XfinityThomasA

Official Employee

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3.5K Messages

Rod40 - Our team is absolutely here to help, and we know how frustrating these situations can be. Could you share a bit more about what you’re experiencing and any steps you’ve already tried? We’ll work with you to get to the bottom of this and find a solution together.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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cajunflix

Visitor

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2 Messages

Same issue here. When trying to activate a popup says, "

Something unexpected happened

Please close this pop up and try again. If the problem persists, try again later."

This has been going on for days now.

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5 days ago

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XfinityChristy

Official Employee

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2.8K Messages

cajunflix Hello, thank you for reaching out and for sharing those details. I’m sorry you’ve been dealing with that error message for several days when you’re trying to activate an offer. There are a few things you can try to help resolve or work around this issue:

First, try basic browser troubleshooting

Clear your browser’s cache and cookies
Try a different browser such as Chrome, Edge, or Safari
Open a private or incognito window and attempt activation again

Next, try a different device

If you are using a phone, try a computer or tablet instead
Make sure your Xfinity account is fully signed in before clicking the activation link

You can also try accessing the offer directly from your account

Sign in at: https://www.xfinity.com
Go to Account > Services & Subscriptions
Look for the ESPN offer and attempt activation from there instead of the pop up

If the pop up error continues

Disable any pop up blockers or extensions temporarily
Make sure your browser is up to date

If you’re still seeing the same message after trying these steps, I’d be happy to take a closer look with you. We’re here to help every step of the way.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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BrotherHawk

ESPN Unlimited - Unable to Activate

user_c6754e

XfinityKei

BrotherHawk

XfinityJorge

user_lsaz7f

XfinityThomasD

user_qx41kz

Rod40

XfinityThomasA

cajunflix

XfinityChristy

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