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user_t5qnju
1st Topic

5 Messages

Friday, September 20th, 2024 3:16 PM

ESPN constantly glitching

For many weeks now, I have been having an issue watching ESPN.

The screen continually glitches and starts to get pixelated and pauses.  This interruption happens over and over and over again. It is happening ONLY on ESPN.  Our signal is fine otherwise; all other channels do not have this issue. 

Can someone please let me know if this is a known issue or not? Is something being done about it? I am not receiving the service I am paying for.

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Updated 

11 days ago

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XfinityGabby

Official Employee

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1.5K Messages

2 months ago

Hello, @user_t5qnju. We appreciate you reaching our team regarding the ESPN concerns, I definitely understand how frustrating can be to experience pixelation issues. Are there any troubleshooting steps you've attempted and is this happening on multiple devices or only one?

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user_t5qnju

5 Messages

Hi there...we have unplugged and replugged all cords from the box. We have also restarted the box. None of these had any impact. It is only happening on the primary device. Thank you.

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2 months ago

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XfinityChelseaB

Official Employee

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1.2K Messages

@user_t5qnju, Thank you for that update, I appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_t5qnju

5 Messages

Thank you...I sent a direct message on 9/20. Please let me know if I need to start a new one.

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2 months ago

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XfinityAmandaB

Official Employee

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1.5K Messages

 

user_t5qnju Yes please do. When you send a private message before being asked to most of the time it is not received since we do not have a message from us to attach it to a post.  Please make sure to provide your name the name of the account owner if different and your full-service address including any apartment or unit numbers, the City, State, and zip code so we can better assist.

Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

user_t5qnju

5 Messages

ok will do - thanks!

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2 months ago

0

user_gnvtb8

1 Message

16 days ago

Still garbled and pixelated non stop on all ESPN channels. Doesn't matter which cable box we are using. I'm getting close to canceling Comcast and moving to Verizon 

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XfinityChelseaB

Official Employee

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1.2K Messages

Hello @user_gnvtb8, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

0

user_75qxq7

1 Message

13 days ago

Sportsnet Pittsburgh (CH 843), ESPNHD (CH 850) and ESPN2HD (CH 851) extremely pixelated, or have error message saying that there is a problem that is being worked on. This has been going on for about a week and has happened in the past at random times. Usually during hockey/football season when I use it the most.

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XfinityGabriel

Official Employee

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1.8K Messages

 

user_75qxq7, Hi there! Thanks for reaching out. I know how important it is to have your video services working correctly when watching sports networks. I am so sorry to learn bout this experience. You've come to the right place. We are a team of experts who are dedicated to resolving video service concerns such as this over social media. We can help. Have you happened to try troubleshooting this issue with the XFINITY app? If you haven't yet, if you were to tab troubleshoot TV issues under the services tap in the XFINITY app, what results did it pull for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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