Visitor
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3 Messages
(edited: PII)
New replacement remote. Setup not working. Tried all Sony codes. Changes channels ok. BUT volume and on/off worked only 2times and then won't work any more. Tried reprogramming again. Still didn't work for volume or on/off.
CCJessie1
Retired Employee
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5.9K Messages
4 years ago
@user_c90360
Thank you for posting your question here in the Xfinity Forum. We sincerely apologize for the inconvenience that you are experiencing. You mentioned having difficulty programming your remote. Can you please share what model remote you are attempting to program?
Have you attempted to program your remote using the directions outlined here: https://forums.xfinity.com/conversations/tv/answered-how-to-program-your-xfinity-x1-remote-for-tv-and-audio-control/602da4a8c5375f08cd850b58?
Did you know you can also program your remote by using the voice commands (if attempting to program an Xfinity remote)?
We look forward to hearing back from you. Please let us know if you have any other questions.
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user_c90360
Visitor
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3 Messages
4 years ago
Remote is XR2. No voice command.
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