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Official Employee

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243 Messages

Tuesday, March 31st, 2026 8:21 PM

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.

For more information, visit https://www.xfinity.com/facts

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Visitor

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1 Message

4 days ago

This is utterly unacceptable to not have the basic cable channels during the biggest sports time of the first half of the year. 

Xfinity has made more than enough money this last year and is making paying customers bear the burden of them trying to squeeze an extra few points of margin. 

I’ll be contacting customer service to cancel my subscription today. 

Visitor

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1 Message

3 days ago

When Will I be able to see channel 7 again.  And will I get a refund on my bill so the time I have not been able to see the channel?

Official Employee

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3.3K Messages

@user_nbn31c

The E.W. Scripps programming agreement with Comcast expired on March 31, 2026, resulting in the loss of E.W. Scripps programming for Xfinity and Comcast Business customers. Comcast is issuing credits to eligible Xfinity Video customers who lost this programming, specifically those who pay a Broadcast TV (BTV) Fee. Credit amounts range from $1.70 to $9.62 and will be applied on May 1 or the next billing cycle. Customers who did not lose E.W. Scripps programming or do not pay the BTV fee will not receive a credit.

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Visitor

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2 Messages

3 days ago

Will I be receiving a credit for your removal of Scripps from my original contract?

Note: This comment was created from a merged conversation originally titled Billing

Official Employee

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2.7K Messages

 

user_mwqp22 Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized Broadcast TV (BTV) Fee. Credit amounts range from $1.70 - $9.62 based on different customer scenarios. Eligible customers will receive a credit on May 1, or on the customers’ next billing cycle. Only customers who pay a BTV fee are eligible for a credit.

 

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Visitor

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6 Messages

3 days ago

Since April 1, Scripps channels have been pulled.  This is quite unacceptable.  In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well.   It is unacceptable that Comcast’s/Xfinity has discontinued these channels and I will change carriers if these channels are not reinstated.  This is not the first time there has been a temporary halt.  Do better comcast!    We pay a lot for your service, make it worthwhile!   

Note: This comment was created from a merged conversation originally titled Scripps channels gone

New Poster

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8 Messages

Feel the same way. Xfinity is expensive enough and over last few years service has gotten worse. Been a customer since 1998, but thats about to change.

Visitor

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2 Messages

This is unacceptable. We pay so much as it is. We are a captured audience.  Costs are passed on to us, as I am sure will happen once a new deal is struck. 

Official Employee

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4.1K Messages

 

user_fb7ijb E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

Very dissatisfied & disappointed losing SLC Utah local channel Fox 13. I pay a lot of money to Xfinity for cable, internet as well as cell phones, to lose a much watched & preferred local channel.

This is forcing me to rethink my provider for all 3 & I am in the process of researching other possible provider considerations. It is unacceptable to take this long to come to a compromise to end this dispute. To suggest a higher cost to loyal customers should an agreement be made will also be unacceptable.

3 Messages

So how much will the monthly rate be reduced and when will this adjustment be made? We are being charged the same amount for less channels. There should be an adjustment for this. 

Visitor

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2 Messages

3 days ago

This is unacceptable. Bring back NBC. With the amount that we already pay, the fact that this loss of a complete network b/c of money is selfish. BRING BACK NBC.

Visitor

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2 Messages

3 days ago

Bring back NBC! Stop being selfish at our expense

Visitor

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1 Message

3 days ago

this effects FOX channel  KSTUD 13 here in Salt Lake City. this whole thing is nothing but greed on both sides. Please bring it back...

Visitor

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2 Messages

2 days ago

Xfinity needs to settle their differences with scripts. Our association just extended their contract with you all. I have a half an ocean to go with hot wire or someone else. You are holding the customers hostage. Xfinity is a beast as far as I’m concerned, and this needs to be resolved. I am very, very, very unhappy with Xfinity and so is a majority of people that have your service.   Think about it    

Note: This comment was created from a merged conversation originally titled Channels

Visitor

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1 Message

2 days ago

Please get WXYZ Channel 7 Detroit back on the air ASAP!

Contributor

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20 Messages

2 days ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

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2 Messages

2 days ago

I am not getting abc anymore. Why

Note: This comment was created from a merged conversation originally titled Why am I not getting abc

Expert

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117.5K Messages

Concern moved here to the TV help section for assistance.

I am not a Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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2 Messages

Well. Here’s one more reason to cut the cord. If I have to pay to watch local tv and channels that NEVER cost me before. I guess I can do better with just streaming. 
shame on you Comcast/xfinity!!!! Tell your CEO and board people to take a little cut and SERVE and support your customers!!! 

Official Employee

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3.2K Messages

 

user_gtvtjp Comcast’s agreement with E. W. Scripps (Scripps) to carry its programming expired on Tuesday, March 31 at 5:59 p.m. ET. As a result, Comcast is no longer able to offer this programming, including related Xfinity Stream and On Demand content. Despite multiple reasonable renewal proposals, an agreement has not yet been reached with E. W. Scripps, the owner of these local broadcast stations. This is why the channel is currently unavailable. I sincerely apologize for the inconvenience this has caused and appreciate your understanding.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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229 Messages

In So. Florida, I'm not receiving NBC.  When will this situation be resolved?

Visitor

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18 Messages

They charge me almost $40 per month for local channels I already have on my antenna! In fact, my antenna receives over 40 channels! They have the capability to disable those channels and adjust my bill accordingly. But they won't

New Poster

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7 Messages

2 days ago

Bring back channel 7 or start refunding $

Note: This comment was created from a merged conversation originally titled When will the two children settle the dispute

Visitor

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1 Message

2 days ago

My bill went up but my services/channels available went down. How does Xfinity reconcile that? Xfinity tries to argue that it allowed the Scripps programming to end because it didn't want to pass high costs off to customers. Then how do you explain the currently exorbitant price with less services? How much of a monthly refund will all of the Xfinity customers be receiving for the channel(s) that is unavailable. Xfinity is simply interested in how its own profits can be. 

Official Employee

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3.9K Messages

Hey there, @user_3769ad, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to take a look at the promotions we have available to ensure you are getting the best price. Please send us a Direct Message with your full name and your full address. 

 

Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/facts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 days ago

We cannot watch channel 7 news, World News, American Idol and several other shows,  why can't this be worked out.   This is regular TV, we are thinking of canceling Xfinity and switching to something else.  First you canceled watching Tiger games, now regular TV.  What's next.

Visitor

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6 Messages

2 days ago

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going to go down or if you are able to make a deal with them, how much is our bill going to go up?

Note: This comment was created from a merged conversation originally titled Credits or refund due to loss of Scripps contract

Visitor

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6 Messages

I agree!  Xfinity/Comcast had same issue in 2024 with Bally Sports (Diamond Sports) channel 39 viewing Miami Marlins baseball games in South Florida viewing area and was not resolved until 08-01-24 and missed 4+ months of the 2024 season. Tried streaming from Bally app and was poor results so gave up on trying to view these games. Xfinity never notified viewers when dispute was resolved in late July and was to resume games on 08-01-24. I found out 08-17-24 on internet article that contract dispute had ended. Poor communications from Xfinity. Shortly after in October 2024 Xfinity switched it to Fanduel Sports Network. Now in 2026 Xfinity receives Marlins games from Marlins TV and that was not in place until day before start of season 03-27-26. Never ending.

Will miss the last 8.5 games of Florida Panthers starting 03-31-26. At least Xfinty notified me by email on 03-31-26 of the contract dispute.

Only good thing is that Panthers are having a poor season and out of playoffs, otherwise would be worse. I still wanted to watch their final games so another Xfinity contract dispute. There should be automatic credits to monthly bills for every day the dispute and no contract continue. Maybe they would resolve these contract disputes quicker and stop with the blaming the other guy for not coming to an agreement. Takes two to negotiate and not have these interruptions. I watch a lot of sports so 90% of the channels in my Ultimate Tier plan are useless to me. The sporting events weigh much greater with me and more valuable to me in an adjustment from Xfinity. This constant interruption of my channel availability is a problem

Official Employee

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1.3K Messages

Good afternoon user_m7s2a5. We regularly review, and update our programming, and will certainly bring your feedback forward. If you would like assistance with reviewing your plan or your options, we are happy to assist. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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11 Messages

Sounds good to be but I doubt very much if we’ll see any kind of credit on our bills. I’ve been with Xfinity for 20+ years. They certainly NOT accommodating!  Just saying……

Visitor

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7 Messages

I would like to know the same. I would like to know when Scripps and Xfinity are going to put on their big boy pants and work this out without increasing our bills exponentially. I was forced to go out and buy an antenna so that I could at least watch local stations that are affected; I should not have to do that with the plan and the amount of money that I’ve spent with Xfinity for 20 years now. I would hope that all of us are going to have a discount on our next bills and until this is straightened out.

I also found the way that all of a sudden this happened in the middle of watching a show on ABC last Tuesday evening…literally in the middle of it all the channel disappeared. Seemed like a pretty immature way to handle this

Visitor

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7 Messages

i am in same boat pOaboC is our local  station how do I apply for credit ?

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