Official Employee
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241 Messages
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.
Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.
For more information, visit https://www.xfinity.com/facts
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
user_g5h56f
Visitor
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1 Message
5 days ago
This as bad as the Altitude Sports (Avalanche & Nuggets) fiasco. Please fix our access to our local ABC station. I'm looking into "cutting the cord". I find it amazing Comcast/Xfinity continues to take my money. You guys are doomed to be the next Blockbuster.......going out of business
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user_d24af1
Visitor
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1 Message
5 days ago
Please reinstate E. W. Scripps local programing or refund local channel fees.
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user_h80utt
Visitor
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4 Messages
4 days ago
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either bring back ABC or lower our bills.
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luvpeace99
Visitor
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2 Messages
3 days ago
Please restore Channel 7.
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user_6ty3gw
Visitor
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1 Message
3 days ago
This is utterly unacceptable to not have the basic cable channels during the biggest sports time of the first half of the year.
Xfinity has made more than enough money this last year and is making paying customers bear the burden of them trying to squeeze an extra few points of margin.
I’ll be contacting customer service to cancel my subscription today.
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user_jk7dhf
Contributor
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20 Messages
3 days ago
Hi Xfinity Team,
I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.
As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.
At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.
If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.
I am requesting:
I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.
1
user_nbn31c
Visitor
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1 Message
2 days ago
When Will I be able to see channel 7 again. And will I get a refund on my bill so the time I have not been able to see the channel?
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user_mwqp22
Visitor
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2 Messages
2 days ago
Will I be receiving a credit for your removal of Scripps from my original contract?
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user_fb7ijb
Visitor
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6 Messages
2 days ago
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that Comcast’s/Xfinity has discontinued these channels and I will change carriers if these channels are not reinstated. This is not the first time there has been a temporary halt. Do better comcast! We pay a lot for your service, make it worthwhile!
65
user_vdhaae
Visitor
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2 Messages
2 days ago
This is unacceptable. Bring back NBC. With the amount that we already pay, the fact that this loss of a complete network b/c of money is selfish. BRING BACK NBC.
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user_vdhaae
Visitor
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2 Messages
2 days ago
Bring back NBC! Stop being selfish at our expense
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user_fwaabe
Visitor
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1 Message
2 days ago
this effects FOX channel KSTUD 13 here in Salt Lake City. this whole thing is nothing but greed on both sides. Please bring it back...
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ksx
Visitor
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2 Messages
1 day ago
Xfinity needs to settle their differences with scripts. Our association just extended their contract with you all. I have a half an ocean to go with hot wire or someone else. You are holding the customers hostage. Xfinity is a beast as far as I’m concerned, and this needs to be resolved. I am very, very, very unhappy with Xfinity and so is a majority of people that have your service. Think about it
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user_jl32yx
Visitor
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1 Message
1 day ago
Please get WXYZ Channel 7 Detroit back on the air ASAP!
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user_jk7dhf
Contributor
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20 Messages
1 day ago
Hi Xfinity Team,
I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.
As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.
At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.
If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.
I am requesting:
I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.
2