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Cloakes
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Saturday, March 5th, 2022 11:10 PM

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Disney+ not working with new box

I was given a new box and router last week and Disney+ will not loaf anymore. I get a message that I need to upgrade equipment. But I just got this new box so this doesn’t make sense. 

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2 years ago

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XfinityMary

Official Employee

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271 Messages

3 years ago

Hi there @Cloakes! I am sorry to hear that you are unable to access Disney+ after swapping out your cable box. We definitely want to make sure that you have the right equipment for the premium channel. This link helps identify which boxes are compatible with the channel: https://www.xfinity.com/support/articles/disney-plus-on-x1-flex. Are you able to confirm the cable box model that you currently have? 

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cable_Qs

Visitor

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1 Message

3 years ago

I have the same issue and have confirmed I have a compatible box (XG2v2). What gives??

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XfinityJanelle

Official Employee

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1.2K Messages

@cable_Qs Thank you reaching out, are you still seeing an issue with Disney +? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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jonesernest

New Poster

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2 Messages

2 years ago

I have the same problem!! What can be done???

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CCJosh

New Problem Solver

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452 Messages

Thank you for taking the time to reach out to our community here on the forums @jonesernest. We just wanted to check in with you to see if you're still having issues with the Disney+ application on your cable box and if so, were you able to follow the same steps provided earlier at this link https://www.xfinity.com/support/articles/disney-plus-on-x1-flex?linkId=172350241?

(edited)

I no longer work for Comcast.

2 years ago

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