Disney+ keeps freezing on commercials

I'm telling you Xfinity. If you don't fix this Disney+ Ads freezing and crashing problem, you're going to lose a ton of customers. 😡

I’m telling you Xfinity! If you don’t fix this Disney+ ad freezing/crashing problem with people who are on the monthly Disney+ with ads format, You’re going to lose a lot of customers 😡

I was on the phone with a Disney+ and Xfinity agent today! Disney+ fully admitted that it is their problem/issue and they gave me a $30 One month credit because of it. 

I am one of the original posters to report this issue and after a few back and forth exchanges with the so-called Xfinity online experts, I have been sitting back to observe the additional communications that have transpired over the last few months. I am appalled at the lack of technical expertise, intellectual curiosity, attention to details and an overall lack of desire to devote resources to fix this issue displayed by every Xfinity technician who has chimed in along the way.  READ all the f'in posts before asking each customer the same useless questions and suggesting remedies that do not work. Read this very clearly Xfinity... ONLY WHEN USING THE X1 CABLE BOX, ONLY THE DISNEY+/HULU APP FREEZES DURING COMMERCIAL BREAKS AND WILL NOT CONTINUE UNTIL BACKING OUT OF THE PROGRAM WE ARE WATCHING AND THEN HIT RESUME BACK TO THE COMMERCIALS. SOMETIMES THAT WORKS, SOMETIMES IT DOESN'T. WATCHING AN HOUR LONG SHOW TAKES 2-3 HOURS BECUASE OF ALL THE INTERRUPTIONS. WE HAVE ALL HARD RFBOOTED OUR CABLE BOXES, CHANGED THE SETTINGS, REMOVED THE CACHE... DONE ALL THE SUGGESTIONS AND IT DOESN'T DO [Edited: Language]. THE ISSUE IS THE HANDSHAKE BETWEEN THE X1 PLATFORM FOR WHICH WE PAY MEGABUCKS AND THE DISNEY+/HULU APP. IF WE WANTED TO WATCH THIS APP VIA STREAMING, WE WOULDN'T NEED THE X1 BOX, WOULD WE?  FIX THE ISSUE! CONTACT DISNEY+/HULU, AND GET THIS DONE NOW!

Exactly what he said this issue has gone on WAY too long. Stop wasting customers time asking them to “try” things you know will not fix “your” problem. 

Is this ever escalated out of the forum? Can we ever get a real supervisor to chime in? And don’t ask me to waste more time on a call or ask me what I’ve already tried. We’ve established that. 

How can this have been going on this BLOODY LONG?! I have had issues with Paramount+ loading, but once it did, it even got through the commercials. 

I know what the problem is!

Disney is not running their own ads! They are subcontracting with multiple 3rd parties to run ads.

Disney interrupts their own signal to allow the ads. But the problem comes during the hand offs to the 3rd parties. They are not clean. They leave “garbage” that clogs the cache and lags down the signals and most likely jams up any security measures Xfinity has for your and their protection. Phones and computers have programs and extra caches to hand off the loads and work around this, cable boxes most likely don’t have this work around and so the cache just stops.

The problem is the 3rd party. And instead of running their own ads, it’s thusly Disney’s problem cause they refuse to let go of the 3rd parties and Xfinity doesn’t make computers, they have cable boxes.

Having the same issues. Tried all the suggestions and nothing helps. I even got a new modem router and hard wired my tv. 
there needs to be a fix. 

It's not just the Disney+ app (which I just added). It's been happening on ESPN+ for at least a year. 

I've resigned myself that Xfinity, Disney and ESPN don't really care. If I didn't watch so many sports I'd cancel all of it.

It happned with my old cable box and my new box. No difference.