Visitor
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2 Messages
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Visitor
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2 Messages
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
user_7t4zo6
Visitor
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1 Message
4 days ago
I'm telling you Xfinity. If you don't fix this Disney+ Ads freezing and crashing problem, you're going to lose a ton of customers. 😡
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Doug_1994
Visitor
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9 Messages
4 days ago
I’m telling you Xfinity! If you don’t fix this Disney+ ad freezing/crashing problem with people who are on the monthly Disney+ with ads format, You’re going to lose a lot of customers 😡
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Doug_1994
Visitor
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9 Messages
3 days ago
I was on the phone with a Disney+ and Xfinity agent today! Disney+ fully admitted that it is their problem/issue and they gave me a $30 One month credit because of it.
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user_mdfb5v
Visitor
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6 Messages
1 day ago
I am one of the original posters to report this issue and after a few back and forth exchanges with the so-called Xfinity online experts, I have been sitting back to observe the additional communications that have transpired over the last few months. I am appalled at the lack of technical expertise, intellectual curiosity, attention to details and an overall lack of desire to devote resources to fix this issue displayed by every Xfinity technician who has chimed in along the way. READ all the f'in posts before asking each customer the same useless questions and suggesting remedies that do not work. Read this very clearly Xfinity... ONLY WHEN USING THE X1 CABLE BOX, ONLY THE DISNEY+/HULU APP FREEZES DURING COMMERCIAL BREAKS AND WILL NOT CONTINUE UNTIL BACKING OUT OF THE PROGRAM WE ARE WATCHING AND THEN HIT RESUME BACK TO THE COMMERCIALS. SOMETIMES THAT WORKS, SOMETIMES IT DOESN'T. WATCHING AN HOUR LONG SHOW TAKES 2-3 HOURS BECUASE OF ALL THE INTERRUPTIONS. WE HAVE ALL HARD RFBOOTED OUR CABLE BOXES, CHANGED THE SETTINGS, REMOVED THE CACHE... DONE ALL THE SUGGESTIONS AND IT DOESN'T DO [Edited: Language]. THE ISSUE IS THE HANDSHAKE BETWEEN THE X1 PLATFORM FOR WHICH WE PAY MEGABUCKS AND THE DISNEY+/HULU APP. IF WE WANTED TO WATCH THIS APP VIA STREAMING, WE WOULDN'T NEED THE X1 BOX, WOULD WE? FIX THE ISSUE! CONTACT DISNEY+/HULU, AND GET THIS DONE NOW!
(edited)
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user_4j2nda
Visitor
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5 Messages
3 hours ago
Exactly what he said this issue has gone on WAY too long. Stop wasting customers time asking them to “try” things you know will not fix “your” problem.
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user_a82f8r
Visitor
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15 Messages
2 hours ago
Is this ever escalated out of the forum? Can we ever get a real supervisor to chime in? And don’t ask me to waste more time on a call or ask me what I’ve already tried. We’ve established that.
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