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jenL
1st Topic

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Saturday, February 1st, 2025 12:16 AM

Dishonesty with Paramount+

why do you offer a premium service called “paramount+ with showtime”  and charge your customers when you don’t give access to paramount+? Why do you charge customers for something you don’t provide? This is false advertising!

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2 days ago

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XfinityJeniece

Official Employee

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3K Messages

2 months ago

Hey there, jenL, thanks for reaching out through Xfinity Forums regarding Paramount+ with Showtime. Showtime changed their name to Paramount+ with Showtime and this was decided by the network. This service still provides you with all the awesome Showtime channels you previously had just with a new name. Let us know if you have any additional questions we are happy to help! 

 

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seattle4sports

Contributor

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93 Messages

@XfinityJeniece​ 

You didn't answer jenl question. Go back and read her question and you can see that your response is incomplete. 

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2 months ago

kbennfield

Regular Visitor

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3 Messages

I would like to know the answer to that because I am being charge for  Paramount+ but cannot log in through TV provider

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2 months ago

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XfinityDena

Official Employee

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3.1K Messages

Where are you trying to log in @kbennfield

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2 months ago

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user_tqi64z

1 Message

I have this same concern. When I reached out to paramount+ the said I should have the same access to shows as if I had the app , I would just need to log in through xfinity.

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2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_tqi64z I apologize for any confusion that may have occurred because of the similar naming, but there is a difference between Paramount+ with SHOWTIME (https://www.paramountpluswithshowtime.com) and the Paramount+ app (https://www.paramountplus.com).

Paramount+ with SHOWTIME is a premium subscription channel offering access to award-winning original series, movies, documentaries, sports, and more, all commercial-free and live or on demand. It includes the full SHOWTIME On Demand library and eight live linear channels. On the other hand, the Paramount+ app is available to Xfinity X1, Xumo Stream Box, and Xfinity Flex customers, providing access to network shows, movies, original series, and live local CBS stations with sports and entertainment. Paramount+ app offers subscription plans with limited or no commercials.

If you are subscribed to Paramount+ with SHOWTIME through Xfinity, your content will be available through your X1 cable box or the Xfinity Stream app, but not through the Paramount+ app. The Paramount+ app requires a separate subscription. There are plans available through Paramount+ that include both services, but the Paramount+ with SHOWTIME subscription through Xfinity is a standalone service. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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shelia-public

1 Message

4 days ago

There appears to be no way to understand the difference between Paramount+ with Showtime offered by Paramount and the package offered by Xfinity by the same name. I have begged both organization for information but both refer to each other. The one thing I can say is that it is cheaper from Paramount.

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XfinityKassie

Official Employee

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1.7K Messages

 

shelia-public Good morning! Thank you for reaching out to our Xfinity Forums Team for clarification on the subscription. My apologies for any confusion. Here is an explanation of the subscription, and what it includes. Please feel free to let me know if there are any follow-up questions I may answer for you. 
 
Paramount + with Showtime is the content that used to be Showtime before the merger with some additional Paramount plus original programming. The content that is available is located in the On Demand section on your X1 set-top box under the section titled Paramount + with Showtime. The content provider chooses the programming we're allowed to show under that branded name. 
 
Currently, we are not a TV partners that have access to Paramount + App without a subscription. Here is a list of TV providers who do currently access, you can check the list in the future to see if Xfinity is added. From experience, I've seen we do send out notifications when updates like these happen as well. 

https://www.paramountplus.com/partner 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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