Visitor

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10 Messages

Tuesday, January 13th, 2026 5:24 PM

Cowboy Channel

We lost access to the Cowboy Channel.  Comcast says we have it, the Cowboy Channel notes we do not.  Would really like this corrected.  We had access before 1/1/2026

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Official Employee

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2.1K Messages

2 months ago

Hi there, @user_wdznlo! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with The Cowboy Channel. What are you seeing when you attempt to tune to it? 

Visitor

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10 Messages

As of 1/1/2026 this program is no longer available on this channel 

Official Employee

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2.1K Messages

@user_wdznlo, thanks for that extra information. If you use the voice feature on the remote and say "cowboy channel", let me know if it goes to another channel. It is possible that the channel moved. 

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Visitor

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10 Messages

We tried the voice remote several times.  No luck.  It keeps taking us to the same channel.  So frustrating 

Official Employee

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4.1K Messages

Which channel number are you looking at? 1073? 1656? 1239? @user_wdznlo

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Visitor

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10 Messages

1094 is the channel in our area

Visitor

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10 Messages

2 months ago

1094 is the channel is our area 

Official Employee

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4.1K Messages

Thank you for that information @user_wdznlo to confirm that is the channel you see on the website https://www.xfinity.com/support/articles/id11-channel-lineup for your channel line up? What happens when you type the channel into your TV? 

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Visitor

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10 Messages

Same thing.  Channel not showing programming 

Official Employee

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1.4K Messages

@user_wdznlo Got it, and thanks for checking. Does the channel still show up in your line-up when you sign in here https://www.xfinity.com/stream/listings ?

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Visitor

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10 Messages

Yes it is listed and when I click to watch, notes the same thing, no longer available on this channel.  I’ve retried all the suggestions in our messaging.  

Official Employee

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3.8K Messages

@user_wdznlo We would be happy to help you with troubleshooting the channel lineup and reporting this issue. Can you please send us a Direct Message with your full name and your full address? 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Frequent Visitor

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7 Messages

10 days ago

I have had the same problem. I even reached out to the Cowboy Channel and Teton Ridge (the channel owner) and got no response. Comcast shows the channels (297 and 1239) that were formerly where I watched the network. When you go to those channels I mentioned, there is a pink screen that reads,  " The leased access programmer seen on this channel has decided not to continue airing. I would appreciate clarification on this issue.

Visitor

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2 Messages

@nmvp​ I believe Cowboy channel and xfinity can’t seem to work out a pricing agreement still so until that happens the screen will just display that it’s no longer broadcasting or something along those line. Stinks they can’t figure it out. Really wish they would hurry it up but who knows when that will be. Would be nice if xfinity could provide an update

(edited)

Frequent Visitor

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7 Messages

I agree. I'm almost at the point where I'm going to dump my cable and go completely streaming, although the Cowboy Channel app is almost unwatchable on my TV because of buffering. 

Official Employee

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2.8K Messages

 

nmvp Hello! Thank you for reaching out. We'll be happy to investigate this further. Upon just doing a general search, it's unclear if there was a programming change made. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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3.3K Messages

Hello, user_i5er7c! Thank you for your feedback. Discover which Comcast channels are available where you live via the channel line up tool included below. 

My Channel line up.

 

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Gold Problem Solver

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27.2K Messages

5 days ago

@user_l1la0u wrote: What channel is cowboy channel on Xfinity 

In my area (South-Central PA) it was on Phil McGraw's "Main Street Media" channel, but since the beginning of the year the only "content" on that channel has been a slide that reads:

Starting 1/1/26 the Cowboy Channel will no longer be airing on this channel. 

Merit Street Media entered Chapter 7 bankruptcy late last year, although how exactly that affected the Cowboy Channel I do not know. 

Visitor

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1 Message

3 days ago

We have lost the Cowboy channel as well.  We were watching it just last night March 3, 2026.  Today nothing the guide does not list it and punching in the # just says "No Result".  What's up Xfinity???  No information at all.

Visitor

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1 Message

2 days ago

We had it last night and it’s gone today with no explanation. Tried calling Xfinity and got nowhere. Looking into other options since it’s one of the only channels we actually watch. 

Official Employee

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480 Messages

 

user_81be8n, hello there and thanks for joing in the talks in our community. Let me take a look into your account to see if I am able to provide the details and answers you're looking for. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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27.2K Messages

15 hours ago

@XfinitySeth wrote: "... The Cowboy Channel is no longer ... we'll always include any channel lineup changes on your monthly bill statement ..."

And yet, looking back over my bills for June 2025 through January 2026, I can find no information whatsoever about either Main Street Media nor The Cowboy Channel. Another Xfinity FAIL. 

Visitor

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1 Message

10 hours ago

I am a Comcast ex-employee and had an employee service. I received an email to Activate ESPN Unlimited at no charge. While I was trying to activate, I noticed that all my channels were blocked except the Network Channels.

Wednesday - I started calling Xfinity. After a long hold, I got a Rep in Cairo. I explained to her the situation, and she told me that my box needs to be replaced. 

Thursday - I went to Cable store and got a new box assuming the box will resolve the issue. I explained to agent and he looked at my account and said that my services were changed on Wednesday. I told him while I was trying to activate ESPN Unlimited, I lost all my main channels. He stated that my package has been changed and I do not have those channels and he asked me to call customer service because he could not help.

Friday - I spent hours on the phone to figure out the situation but long hold times. Finally, I was informed by one of comcast employees, that my complimentary services were expired. 

Their record shows that they tried to call/e-mail me but I never got those notifications. I love my time with Comcast but my service plan was changed only after I was trying to activate ESPN. I am sure Comcast could have done a better job informing me. All the customer service are outsourced and those had hard time giving a good resolution. For last 3 days, I spent an ample amount of time on the phone to no avail. They changed my package without consulting me with a monthly bill of $252.00. It's very hard to go online and change services. I am hoping someone from Comcast can call me and help me select an economic package. 

I am sorry to say, it was not a good experience. 

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