2 Messages

Friday, May 2nd, 2025

Comcast cancels FETV

I pay too much for not getting what I want…..essentially when Comcast gets it free. 
I’ll be dropping Comcast.

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Official Employee

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2K Messages

3 months ago

Hey @user_30ra8r, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent channel changes. I would be more than happy to offer my assistance looking into this further for you. We recommend reviewing our "How It Works" for more information on how we work with programmers.

Visitor

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1 Message

3 months ago

My mom is 91 years old and lives in an assisted living facility. She watches FETV all day, every day. All of a sudden, that channel is no longer in her tv lineup of channels. Because the cable is provided by the facility, and I don’t have the account number, I can’t get any info on if this channel is gone for good or temporary. She’s very sad. 

Official Employee

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1.9K Messages

Good evening user_ndhsvg thank you os much for taking the time to reach out regarding the Family Entertainment TV(FETV) channel. This channel has been transitioned from a Standard Definition to a High Definition channel broadcast, and some customers who own an SD-only box have lost access. This can be remedied by upgrading the current cable box to an X1 HD cable box. This can be done in-store or by calling us at 1-800-XFINITY(934-6489) 

 

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New Poster

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2 Messages

3 months ago

I agree. It's crazy the amount of money that it costs monthly just to have the basic channels and Wi-Fi service. And now you've gone and canceled my favorite channel, the one that I look forward to after a long stressful day, fetv. Really disappointed xfinity. Getting closer to canceling you all together. It's just not worth it anymore.

Official Employee

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389 Messages

Good afternoon Solara! Appreciate you taking the time to reach out on our Xfinity Community Forum. If you are not able to access FETV, you may need to upgrade your Xfinity cable box. The channel is still available it just changed to High Definition. The box can be upgraded at no additional charge. Let me know if that helps?

 

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Visitor

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1 Message

26 days ago

My HD FETV channel 1089 just disappeared and i watch it every day. I pay for a cable box so i can watch it. What is happening? We pay more and more every year and get less. Getting ready to cancel soon. Very unhappy. 

Official Employee

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1.7K Messages

Hey @user_cq0a4m , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the missing channel. I would be more than happy to offer my assistance looking into this further for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

24 days ago

Channel 1095, listed as FETVHD-US, is gone! Count me among the very unhappy customers!

And I have a TiVo, so please don't tell me I need to upgrade to one of your cable boxes!

Why did this happen? I should note that there was no notice about this in the programming section of my bill.

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