4 Messages
Closed Captions out of sync on ABC shows
For the past few weeks, I have noticed that the closed captions for ABC network shows are about 15 seconds to a minute behind the actual show. This makes them unusable. I see this, when looking at shows that were recorded for XFINITY stream. I also have seen at least one on-demand show for ABC that was similarly out of sync. This makes me think that something is wrong with the network feed to XFINITY. For what it’s worth I live in Sacramento. Has anybody else seen this?
XfinityVianney
Official Employee
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1.1K Messages
7 days ago
Hi, @user_kh9bi4. Thank you for reaching out to the forums and creating a new post. I see you, like many others, rely on closed captioning to be in sync and performing as expected. I understand that recently you've seen some trouble with ABC. Generally, that information does come in from the network. Have you perhaps tried troubleshooting by turning it off and on? To confirm, this is only with ABC and no other network correct?
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XfinityVianney
Official Employee
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1.1K Messages
7 days ago
It certainly is odd you see it on your cloud recording and via the stream app as well. If there was an issue with the system, we'd likely see it across all the networks. Regardless, it's clear there is a hiccup somewhere. I'm sure this hasn't been easy to deal with, and I can understand what a headache this may be. Is this happening on every title or does it happen at random? @user_kh9bi4
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user_kh9bi4
4 Messages
7 days ago
It happens on every primetime show on ABC. It does not happen on the ABC Evening News. It does happen on some shows broadcast nationally during the day like The View. It does not happen on locally produced shows.
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